Quality Expert Reviewer - Iraqi Arabic Speaker

TP; Dublin; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Death in service

Annual leave 20 days + 10 days bank休日

Job summary

Teleperformance in Dublin is seeking a Quality Expert Reviewer (Iraqi Arabic Speaker) for an on-site role in Dublin 03. You will review client workflows, moderate content, and support risk and policy adherence in a fast-paced, globally focused environment.

You will perform content moderation, ID/authenticity reviews, and handle escalations while contributing to policy decisions with strong cultural understanding of the Iraqi context.

Qualifications

• Content Moderation experience is an essential requirement
• ID Review and Authenticity/Access Flows
• Escalations handling and policy adherence

Responsibilities

• Content moderation of sensitive content including violence, self-harm, hate speech, fraud or privacy violations
• ID review and authenticity checks
• Escalations management and routing within client workflows
• Support for HERO (viral content) and DOI (dangerous organization) workflows
• Understand regional political/social context to apply policy decisions

Skills

Process Excellence

Collaboration

Communication

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution Orientation

Entrepreneurship

Job description

Quality Expert Reviewer (Iraqi Arabic Speaker) - Dublin

Teleperformance certified as Great Place to Work for 5 years in a row! At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.

• Location: Dublin 03, Fully On Site Role
• Shifts: Shifts starting anytime from 7am to 10pm Mon - Sun
• Training: 8 weeks
• Contract: Full-Time Permanent , 40 Hours a week
• Right to Work
• Criminal Record Check
• Credit Check
• Any other associated checks

Duties and responsibilities

Content Moderation Experience is an essential requirement

You will be supporting the quality review of the Client workflows which includes :

• Content Moderation - Review sensitive content like :
• Organizing or credibly threatening violence
• Promoting self-harm
• Organizing theft, vandalism, fraud, poaching, or sale of restricted goods
• Misrepresentation, impersonation and privacy violations
• Hate speech, bullying
• Phishing, spam, and malware
• Others as mutually agreed in an SCN

2. ID Review and Authenticity/Access Flows

3. Escalations.

The Services shall support the quality review of the following Client workflows on the following areas:

• HERO (viral/meme content)
• DOI (Dangerous Organization)

High affinity and cultural context of political/social situation regarding the relevant market/region that will be supported by each ‘agent’ – which is critical to be aware of the cultural/regional differences for nuanced policy decisions to be applied in accordance with Clients abuse standard policies and training materials.

Skills we look for you to have:

• Process Excellence- Doing things well means something to you and you will always strive to improve on your work.
• Collaboration- You enjoy working with others and you like working as a team player.
• Communication- You can speak and write clearly and in a confident manner.
• Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
• Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
• Critical Thinking- You are able to think logically when making decisions.
• Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
• Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

What you get from us -

• Death in service
• Annual leave 20 days + 10 days bank holiday

Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer.

[This role is not eligible for employment permit sponsorship. Applicants must already have, and maintain, a valid permission to work in Ireland for the duration of the role.]

Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.