Quality Expert Reviewer - Sub-Saharan African Speaker

Teleperformance; Dublin; On-site; EUR 34,000 - 41,000; Full time

Benefits offered by this job

Healthcare insurance

Death in service

Annual leave 20days + 10 days bank?hol

4% pension

Bonus (non contractual and applicable)

Job summary

Teleperformance in Dublin city centre is seeking a Multi Channel- Quality Expert Reviewer (Sub-Saharan African speaker) for a full-time, onsite role. You will support quality reviews of client workflows, with training provided on-site for four weeks.

This permanent position requires shifting across 7am–10pm, 40 hours per week, starting dates available now. The role emphasizes content moderation across sensitive topics, ID verification, and escalation handling, with a strong focus on regional

Qualifications

• Must have prior Content Moderator experience.
• Experience with reviewing content under strict policy guidelines.
• Ability to handle sensitive topics with careful judgment.

Responsibilities

• Moderate content according to client policies and guidelines.
• Review ID authenticity and access flows as part of workflow quality checks.
• Escalate issues according to process and timelines.

Skills

Content Moderation

ID Review

Escalations

Job description

Overview

Multi Channel- Quality Expert Reviewer (Sub-Saharan African speaker) - Dublin City Centre

Must be able to evidence previous Content Moderator Experience

Teleperformance certified as Great Place to Work for 5 years in a row! At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.

Start Dates: Various

• Location: Onsite Dublin city centre (no work at home option currently available)
• Salary: €37,333.00/year
• Shifts: Full Time, 40 hrs, Shifts starting anytime from 7am to 10pm Mon - Sun
• Training: 4 weeks on site in Dublin
• Contract: Permanent
• Background Checking:
  • Right to Work
  • Criminal Record Check
  • Credit Check
  • Any other associated checks
• Joining the team: Please note that this role is fully office based in Dublin.

Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training

Duties and responsibilities

You will be supporting the quality review of the Client workflows managed by the Clients Global Operations team including but not limited to:

• a) Content Moderation – content includes the following topics unless otherwise mutually agreed:
  • Organizing or credibly threatening violence
  • Promoting self-harm
  • Organizing theft, vandalism, fraud, poaching, or sale of restricted goods
  • Misrepresentation, impersonation and privacy violations
  • Hate speech, bullying
  • Phishing, spam, and malware
  • Child Exploitation
  • Nudity, pornography
  • Sexual solicitation
  • Others as mutually agreed in an SCN
• b) ID Review and Authenticity/Access Flows
• c) Escalations

The Services shall support the quality review of the following Client workflows managed by Clients Special Ops/Global Risk Ops (GRO) focus on the following areas:

• HERO (viral/meme content)
• DOI (Dangerous Organization)

High affinity and cultural context of political/social situation regarding the relevant market/region that will be supported by each ‘agent’ – which is critical to be aware of the cultural/regional differences for nuanced policy decisions to be applied in accordance with Clients abuse standard policies and training materials.

Values we look for you to have

• Process Excellence – Doing things well means something to you and you will always strive to improve on your work.
• Collaboration – You enjoy working with others and you like working as a team player.
• Communication – You can speak and write clearly and in a confident manner.
• Emotional Intelligence – You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
• Open-Mindedness – You are able to be open to different ways of thinking and new ideas.
• Critical Thinking – You are able to think logically when making decisions.
• Solution Orientation – Having a forward thinking mindset focused on resolving challenges.
• Entrepreneurship – Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

What you get from us

• Healthcare insurance
• Death in service
• Annual leave 20days + 10 days bank holiday
• 4% pension
• Bonus (non contractual and applicable for certain roles)

This is a full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer.

[This role is not eligible for employment permit sponsorship. Applicants must already have, and maintain, a valid permission to work in Ireland for the duration of the role.]

Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.