Quality Expert Reviewer - Polish

TP; Dublin; On-site; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Death in service

Annual leave 20 days + 10 bank holiday

Job summary

Teleperformance in Dublin 03 is seeking a Quality Expert Reviewer who speaks Polish. This is a fully on-site role with 40 hours per week and shifts from 7am to 10pm, Monday to Sunday. An 8-week training program is provided, and a Criminal Record Check along with other checks are required.

You will perform content moderation of sensitive material, assist with ID review and authenticity flows, and handle escalations. Right to work in Ireland is mandatory.

Qualifications

• Experience in content moderation is essential.
• Ability to review content with policy context and sensitivities.
• Familiarity with training materials and escalation procedures.”

Responsibilities

• Moderate content including violence, self-harm, theft, fraud and hate speech.
• Review identity/authenticity flows and manage escalations.
• Support quality review of client workflows HERO and DOI and ensure policy alignment.

Skills

Process Excellence

Collaboration

Communication

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution Orientation

Entrepreneurship

Job description

Quality Expert Reviewer (Polish speaker)

Teleperformance certified as Great Place to Work for 5 years in a row! At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.

• Location: Dublin 03, Fully On Site Role
• Shifts: Shifts starting anytime from 7am to 10pm Mon - Sun
• Training: 8 weeks
• Contract: Full-Time Permanent , 40 Hours a week
• Right to Work
• Criminal Record Check
• Any other associated checks

Duties and responsibilities:

Content Moderation Experience is an essential requirement

You will be supporting the quality review of the Client workflows which includes :

• Content Moderation - Review sensitive content like :
• Organizing or credibly threatening violence
• Promoting self-harm
• Organizing theft, vandalism, fraud, poaching, or sale of restricted goods
• Misrepresentation, impersonation and privacy violations
• Hate speech, bullying
• Phishing, spam, and malware
• Others as mutually agreed in an SCN

2. ID Review and Authenticity/Access Flows

3. Escalations.

The Services shall support the quality review of the following Client workflows on the following areas:

• HERO (viral/meme content)
• DOI (Dangerous Organization)

High affinity and cultural context of political/social situation regarding the relevant market/region that will be supported by each ‘agent’ – which is critical to be aware of the cultural/regional differences for nuanced policy decisions to be applied in accordance with Clients abuse standard policies and training materials.

Skills we look for you to have:

• Process Excellence- Doing things well means something to you and you will always strive to improve on your work.
• Collaboration- You enjoy working with others and you like working as a team player.
• Communication- You can speak and write clearly and in a confident manner.
• Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
• Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
• Critical Thinking- You are able to think logically when making decisions.
• Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
• Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

What you get from us -

• Death in service
• Annual leave 20 days + 10 days bank holiday

Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer.

[This role is not eligible for employment permit sponsorship. Applicants must already have, and maintain, a valid permission to work in Ireland for the duration of the role.]