Quality Expert Reviewer - Spanish Speaker (EVENING SHIFT)

Teleperformance; Dublin; On-site; EUR 36,000 - 49,000; Full time

Benefits offered by this job

Healthcare insurance

Death in service

20 days annual leave + 10 days bank +

4% pension

Bonus (non contractual)

Job summary

Teleperformance in Dublin city centre is hiring a Multi Channel - Quality Expert Reviewer (Spanish speaker) for an evening shift. This full-time, on-site role involves supporting quality reviews of client workflows and content moderation across various topics, with 4 weeks of on-site training.

The position requires prior content moderation experience, Spanish language proficiency, and the ability to work 40 hours weekly (16:30–01:30).

Qualifications

• Must have prior content moderator experience.
• Fluent in Spanish or strong Spanish proficiency.
• Able to evidence previous content moderation work.

Responsibilities

• Support quality review of client workflows managed by the Global Operations team.
• Moderate content across specified topics and manage ID/authenticity flows.
• Handle escalations and assist in risk-related reviews.

Skills

Content moderation

Spanish language

Attention to detail

Job description

Overview

Multi Channel- Quality Expert Reviewer (Spanish speaker) EVENING SHIFT - Dublin City Centre

Must be able to evidence previous Content Moderator Experience

Teleperformance certified as Great Place to Work for 5 years in a row! At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.

Start Dates: Various

• Location: Onsite Dublin city centre (no work at home option currently available)
• Salary: €42,667/year
• Shifts: Full Time, 40 hrs, Fully Flexible across Mon – Sun (16:30 PM - 01:30 AM)
• Training: 4 weeks on site in Dublin
• Contract: Permanent
• Background Checking:
  • Right to Work
  • Criminal Record Check
  • Credit Check
  • Any other associated checks
• Joining the team: Please note that this role is fully office based in Dublin.

Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training

Duties and responsibilities

You will be supporting the quality review of the Client workflows managed by the Clients Global

Operations team including but not limited to:

• a) Content Moderation - content includes the following topics unless otherwise mutually agreed:
• Organizing or credibly threatening violence
• Promoting self-harm
• Organizing theft, vandalism, fraud, poaching, or sale of restricted goods
• Misrepresentation, impersonation and privacy violations
• Hate speech, bullying
• Phishing, spam, and malware
• Child Exploitation
• Nudity, pornography
• Sexual solicitation
• Others as mutually agreed in an SCN
• b) ID Review and Authenticity/Access Flows;
• c) Escalations.

The Services shall support the quality review of the following Client workflows managed by Clients Special

Ops/Global Risk Ops (GRO) focus on the following areas:

• HERO (viral/meme content)
• DOI (Dangerous Organization)

"High affinity and cultural context of political/social situation regarding the relevant market/region that will be supported by each ‘agent’ – which is critical to be aware of the cultural/regional differences for nuanced policy decisions to be applied in accordance with Clients abuse standard policies and training materials."

Values we look for you to have:

• Process Excellence- Doing things well means something to you and you will always strive to improve on your work.
• Collaboration- You enjoy working with others and you like working as a team player.
• Communication- You can speak and write clearly and in a confident manner.
• Emotional Intelligence-You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
• Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
• Critical Thinking- You are able to think logically when making decisions.Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
• Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

What you get from us -

• Healthcare insurance
• Death in service
• Annual leave 20days + 10 days bank holiday
• 4% pension
• Bonus (non contractual and applicable for certain roles)

This is a full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer.

[This role is not eligible for employment permit sponsorship. Applicants must already have, and maintain, a valid permission to work in Ireland for the duration of the role.]

Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.