Product Expert: Data & SQL Support for Analytics Teams

Omni; Dublin; On-site; EUR 53,000 - 85,000; Full time

Benefits offered by this job

Close-knit team

Career growth opportunities

Engaging customer relations

Job summary

A growing tech company in Dublin is seeking a Product Expert to provide top-notch technical support to customers, leveraging strong SQL and analytical skills. This role requires assisting users with product navigation and data challenges while advocating for customer needs internally. Ideal candidates should be problem solvers with excellent communication skills and a passion for data. Compensation ranges from €53K to €85K based on experience.

Qualifications

• 1+ years experience in data analytics or Technical Support preferred.
• Strong communication skills, both written and oral.
• Passionate about data and helping customers.

Responsibilities

• Become a deep expert in the Omni product and best practices.
• Assist customers via Slack with data issues and product navigation.
• Provide proactive technical support and creative solutions.
• Stay up to date on product improvements and features.
• Voice customer needs in discussions with Product and Engineering.

Skills

SQL skills

Communication skills

Problem-solving

Data analytics

Job description

A growing tech company in Dublin is seeking a Product Expert to provide top-notch technical support to customers, leveraging strong SQL and analytical skills. This role requires assisting users with product navigation and data challenges while advocating for customer needs internally. Ideal candidates should be problem solvers with excellent communication skills and a passion for data. Compensation ranges from €53K to €85K based on experience.