Product Expert, Customer Support (Dublin, IE)

Omni; Dublin; On-site; EUR 53,000 - 85,000; Full time

Benefits offered by this job

Close-knit team

Career growth opportunities

Engaging customer relations

Job summary

A growing tech company in Dublin is seeking a Product Expert to provide top-notch technical support to customers, leveraging strong SQL and analytical skills. This role requires assisting users with product navigation and data challenges while advocating for customer needs internally. Ideal candidates should be problem solvers with excellent communication skills and a passion for data. Compensation ranges from €53K to €85K based on experience.

Qualifications

• 1+ years experience in data analytics or Technical Support preferred.
• Strong communication skills, both written and oral.
• Passionate about data and helping customers.

Responsibilities

• Become a deep expert in the Omni product and best practices.
• Assist customers via Slack with data issues and product navigation.
• Provide proactive technical support and creative solutions.
• Stay up to date on product improvements and features.
• Voice customer needs in discussions with Product and Engineering.

Skills

SQL skills

Communication skills

Problem-solving

Data analytics

Job description

About Omni

Omni is a business intelligence and embedded analytics platform that helps customers explore, understand, and act on data. Headquartered in San Francisco with hubs in EMEA and APAC, we are backed by leading investors including ICONIQ Growth, Theory Ventures, First Round Capital, Redpoint Ventures, Google Ventures, Snowflake Ventures, and Databricks Ventures.

About The Role

We are looking for data people to join our Product Expert team and provide exceptional technical support to our customers. As a Product Expert at Omni, you will use your knowledge of SQL, data analytics, and the Omni product to help customers solve data problems, learn best practices, and navigate the platform. You will be both the face of Omni, and the voice of the customer internally. You will provide personal attention and advocate for customers’ needs while serving as their first line of help. We take pride in providing stellar, high-touch technical support throughout the customer lifecycle, and the Product Expert is the face and heart of the customer experience!

You will

• Become a deep expert in the Omni product & best practices
• Assist Omni’s customers (data professionals wanting to be on the cutting edge of data technology), potential customers, and partners via Slack, acting as the frontline as users navigate the product and their toughest data challenges
• Provide proactive, positive, above‑and‑beyond technical support, digging deeper to find creative solutions that go beyond the surface of the questions being asked
• Stay up to date on the latest product improvements & roadmap (features ship continuously)
• Give voice to customer needs in internal discussions with Product and Engineering.
• Partner with Solutions Engineering to identify trends and proactively recommend product and tooling solutions to improve customer experience
• Share deep knowledge of actual usage cross‑functionally to inform how we develop and market our product.
• Surface feature requests and reproduce and create high quality bug reports
• Contribute to our community site, sharing design patterns, solutions, and troubleshooting guides to enable self‑service.
• Create delightful experiences for our customers. Build trust‑filled advisory relationships, and find ways to make data teams more successful.

About You

• Love learning and problem solving; enthusiastic about helping and teaching others
• Desire to challenge yourself technically in a fast paced environment
• Strong communication skills, both written and oral
• Driven to do work that directly impacts customers and their business on a daily basis
• Passionate about working with and talking about data
• Strong SQL skills; knowledge of SQL for analytics and BI tooling
• 1+ years experience in data analytics and/or Technical Support strongly preferred

This role is based in Dublin, Ireland. Compensation within posted range is based on relevant experience, we're looking to bring on a range of experiences in the team.

Please note that we are currently unable to provide sponsorship for a Critical Skills or General Employment Permit for this role.

Why Join Us

• Passionate, close‑knit team with extensive experience in the space, including founders from Looker and Stitch Data
• Grow your career in Data Analytics with a fast growing company
• We have the best customers!

Compensation Range: €53K - €85K