Power & Energy Service Controller — Lead Engineer Ops

Finning; Dublin; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Annual Bonus

Laptop and phone

Pension plan up to 7%

Life insurance

Company share scheme

Healthcare benefits

Enhanced maternity/paternity packages

Flexible working options

Job summary

Finning (UK) Ltd in Dublin seeks a Service Controller to oversee a team of engineers and optimise resources to meet customer needs while maintaining the highest standards of service delivery. You will plan all jobs, monitor progress, and ensure accurate work orders, liaising with customers to deliver timely, cost-effective solutions in a busy power and energy environment.

The package includes 25 days holiday, bank holidays, annual bonus, laptop and phone, and a comprehensive benefits suite

Qualifications

• Experience leading a team of engineers and managing 100+ work orders.
• Strong planning, prioritisation and resource allocation skills.
• Knowledge of CAT Power Generation product range is a plus.
• Excellent customer service and communication abilities.

Responsibilities

• Respond to customer requests, allocate resources and set timescales.
• Plan jobs to maximise engineer productivity and track progress.
• Open/close work orders accurately to maximise billing accuracy.
• Keep systems up-to-date with accurate job information.
• Mentor engineers and foster high customer satisfaction and profitability.
• Ensure adherence to service processes for exceptional service.

Skills

Customer service skills

Planning and organising

Attention to detail

Influencing and negotiation

Interpersonal skills

Microsoft Office

Team player

Tools

DBSi Work Order System

Sales Tracker

SAP

Vision Link

Cat SIS

Masternaut

Job description

Finning (UK) Ltd in Dublin seeks a Service Controller to oversee a team of engineers and optimise resources to meet customer needs while maintaining the highest standards of service delivery. You will plan all jobs, monitor progress, and ensure accurate work orders, liaising with customers to deliver timely, cost-effective solutions in a busy power and energy environment.

The package includes 25 days holiday, bank holidays, annual bonus, laptop and phone, and a comprehensive benefits suite