Customer Service Controller

Finning; Dublin; On-site; EUR 60,000 - 70,000; Full time

Benefits offered by this job

€60,000 - €70,000 salary

Annual bonus

25 days holiday + bank holidays (buy 0

Pension up to 7% + share scheme

Healthcare benefits (medical, dental,

Discounts platform + wellbeing support

Job summary

Finning (Ireland) Ltd is seeking a Technical Service Controller to coordinate a team of engineers and deliver high-quality service and customer experience. You will plan resources, monitor progress, and ensure jobs are scoped and completed to standard.

Using your background in plant, agricultural, or HGV engineering, you will bridge engineers and the control team, mentoring staff and upholding service processes in a busy office-based environment.

Qualifications

• Background in construction plant, agricultural, or HGV engineering.
• Gas & Diesel Engine product knowledge.
• Good knowledge of mobile and fixed equipment components and systems.
• Understanding of warranty and commissioning processes.
• Strong planning, organisation, and communication skills.
• Ability to interpret technical issues and support non-technical teams.
• Good IT skills (Microsoft Office).
• Experience in a similar role (desirable).

Responsibilities

• Manage and schedule engineering work to maximise productivity.
• Assess and prioritise customer requests, allocating appropriate resources.
• Monitor job progress, ensuring timely completion and accurate system updates.
• Open/close work orders and support billing accuracy.
• Lead, coach, and support a team of engineers (4-8).
• Maintain strong customer communication and service standards.

Skills

Planning

Communication

Leadership

Team coordination

Education

Foundational Engineering understanding and qualification

3+ years in technical/mechanical role (C&G/NVQ)

Job description

Company

Finning (Ireland) Ltd

Number of Openings

1

Worker Type

Permanent

Position Overview

As a Technical Service Controller, you will coordinate a team of engineers to deliver efficient, high-quality service and a strong customer experience. You'll plan and allocate resources, manage work progress, and ensure jobs are completed on time and to standard. Using your background in plant, agricultural, or HGV engineering, you'll act as the technical link between engineers and the control team-interpreting issues defining required works, and ensuring jobs are scoped, prioritised, and completed to a high standard. You'll also mentor engineers, monitor performance, and ensure service processes are followed.

Job Description

About Us

Finning is the world's largest Caterpillar dealership delivering unrivalled service for 90 years. We sell, rent, supply parts, service and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications.

What We Offer

• €60,000 - €70,000
• annual bonus
• 25 days holiday + bank holidays (option to buy more)
• Pension up to 7% + share scheme
• Healthcare benefits (medical, dental, optical)
• Discounts platform + wellbeing support

Customer Service Controller - Technical

Key Responsibilities

• Manage and schedule engineering work to maximise productivity
• Assess and prioritise customer requests, allocating appropriate resources
• Monitor job progress, ensuring timely completion and accurate system updates
• Open/close work orders and support billing accuracy
• Lead, coach, and support a team of engineers (4-8)
• Maintain strong customer communication and service standards

Requirements

• Background in construction plant, agricultural, or HGV engineering
• Gas & Diesel Engine product knowledge
• Good knowledge of mobile and fixed equipment components and systems
• Understanding of warranty and commissioning processes
• Strong planning, organisation, and communication skills
• Ability to interpret technical issues and support non-technical teams
• Good IT skills (Microsoft Office)
• Experience in a similar role (desirable)

Education and Experience

• Foundational Engineering understanding and qualification
• Minimum of 3 years' experience in a technical or mechanical engineering role (C&G / NVQ Apprenticeship)
• Previous experience in a similar role within similar industry environment desirable

Hours

41.5. Flexible working pattern between 7am - 6pm weekdays, with a potential for Saturday if required, Direct responsibility for planning, organising and despatching approx.

Working Environment

Office based

At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round

Equal Opportunity

At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential.

As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities.

We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.

Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities.