Power & Energy Service Controller - Lead Engineer Team

Finning International; Dublin; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

25 days annual leave + bank holidays

Annual Bonus

Laptop and phone

Pension up to 7%

Life insurance

Company share scheme

Healthcare benefits

Job summary

Finning (UK) Ltd is seeking a Service Controller to lead a team of engineers and optimise resources, delivering excellent customer experience and efficient service delivery. The role manages 4–8 engineers, prioritises requests, and drives profitability while maintaining safety standards.

You will coordinate job planning, progress tracking, and system updates, ensuring high-quality service across CAT power generation projects. On-site with strong cross-functional collaboration and customer focus.

Qualifications

• Customer service skills and ability to develop strong customer relations
• Planning and organising skills
• Attention to detail
• Influencing and negotiation skills
• Good interpersonal skills
• Good IT skills, specifically in Microsoft Office
• Works well as part of a team
• Desirable knowledge of engineering aptitude
• Technical understanding of Power Generation and standby applications
• Knowledge of CAT Power Generation Product Range
• Experience with various systems and OEM service information platforms

Responsibilities

• Understand & respond to customer requests, assessing & prioritising their need and identifying the actions to take place with agreed timescales
• Allocate the most appropriate resources to address the customers’ need
• Plan all jobs to maximise engineer productivity
• Manage and control job progress at every stage
• Liaise fully to ensure the job is resolved to the mutual benefit of Finning & our external customer
• Open & close work orders accurately and consistently to maximise billing accuracy & timeliness
• Identify & exploit opportunities to address safety reworks, priority reworks at the same time as the repairs
• Keep all systems up-to-date at all stages with accurate job information
• Load trial information to the Caterpillar OEMsi web site
• Load internal drives with trial data
• Direct management of engineers (4-8) mentoring, addressing performance issues and carrying out regular 1-2-1
• Provide guidance and mentoring to engineers to ensure delivery of high levels of customers’ satisfaction whilst maintaining service profitability
• Ensure adherence to service processes and procedures to ensure consistent extraordinary customer service delivery

Skills

Customer service

Planning & organising

Attention to detail

Influencing & negotiation

Interpersonal skills

Microsoft Office

Team player

Tools

DBSi Work order system

Sales Tracker

SAP

FSAT

Vision Link

Masternaut

Cat SIS

1-2-1 application

Product Support dealsheet

Job description

Finning (UK) Ltd is seeking a Service Controller to lead a team of engineers and optimise resources, delivering excellent customer experience and efficient service delivery. The role manages 4–8 engineers, prioritises requests, and drives profitability while maintaining safety standards.

You will coordinate job planning, progress tracking, and system updates, ensuring high-quality service across CAT power generation projects. On-site with strong cross-functional collaboration and customer focus.