Field Service Engineer - Power & Energy

finning; Dublin; On-site; EUR 63,000 - 72,000; Full time

Benefits offered by this job

Annual Bonus

Annual Tool Allowance

Healthcare benefits

Company share scheme

Pension (up to 5% matched)

Refer a friend bonus

Employee rewards platform

Life insurance

Laptop, phone and van

CAT product training

Overtime

25 days holiday

Job summary

Finning (Ireland) Ltd is seeking a Field Service Engineer to join our EP Team. You will respond to on-site service requests, diagnose problems, and provide detailed information to enable quotes within cost and time constraints.

The role includes travel to customer sites, coordinating with site management and performing repairs to the expected standards. We offer a comprehensive benefits package including annual bonus, tool allowance, healthcare, pension, company share scheme, and a company van

Qualifications

• LDV driving licence.
• Formally apprenticed trained (NVQ Level 3).
• Experience with heavy diesel and gas powered power generation equipment is essential.

Responsibilities

• Provide arrival time estimates to on-site requests based on job instructions and customer location.
• Coordinate with site management to register presence and follow site procedures.
• Diagnose probable causes of equipment problems and supply comprehensive details to support quoting.
• Identify parts required for repair and manage delivery expectations for re-visit scheduling.
• Perform repair and service work per the plan and restore machine to required standards.

Skills

Autonomy

Teamwork

Communication skills

Self-starter

Planning & organisation

Problem solving

Education

NVQ Level 3 (apprentice trained)

LDV driving licence

Job description

Company:

Finning (Ireland) Ltd

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

Due to expansion we have a great opportunity to join Finings leading data centre service team. As a field service engineer in the EP Team you will be tasked with responding to customer's field repair and service requests diagnosing and providing comprehensive detail about the nature the problem to the customer and Finning to create a quote as per the request of the customer within a cost and time effective manner.

Job Description:

• Salary €63,00 - €71,600
• 25 days holiday (purchase up to 5 extra days holiday)
• Annual Bonus
• Annual Tool Allowance
• Healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents)
• Access to company share scheme
• Up to 5% pension (matched by company)
• Refer a friend bonus
• Employee reward platform (retails discounts and other employee rewards)
• Life insurance
• Laptop and phone and van
• Industry leading CAT product training
• Overtime

Major Job Functions

• Provide an estimate of arrival time at customer's site in response to service request based on the job instructions from Branch giving details of customer location, machine, contact name and nature of problem and current work situation.
• Contact customer's site management in order to register arrival and presence on site and ensure knowledge of customer procedures so as to adhere to site requirements.
• Diagnose the likely cause of reported equipment problems, in discussion with customer operators/supervisors and using specialised equipment, in order to provide the customer with an information for the work required. Provide a comprehensive detail to allow Finning to construct a quote as requested by the customer.
• Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re-visit can be agreed with customer.
• Undertake repair and service work on the machine to the agreed work plan, removing and despatching components for specialist attention and re-installing the original or replacement, to bring the machine up to the required standards.

Specific Skills

• Identify the minimum skills that are required of the job or position (not the employee) to perform the job successfully and competently.
• Work autonomously on own initiative and also well as part of a team
• Strong communication & interpersonal skills and ability to build positive relationships across all levels of the business.
• Motivated and dynamic self-starter
• Strong planning and organisational skills with the ability to work in high-pressured situations and to tight deadlines.
• Effective problem solver with strong analytical skills

Accountability

• Undertake a local site risk assessment prior to commencing service work preparing an appropriate method statement in line with standard situation procedures and principles, or discuss rectification of site circumstances with customer and/or Finning supervisor so that all work is carried out in accordance with health and safety requirements.
• Inspect and test completed machine to ensure unit is operating to expected performance levels, reporting any further defects or suspect conditions to the customer to support the ongoing operational effectiveness of the machine.
• Finish the service reports and warranty documentation to enable the correct and timely charging of the customer and suppliers. Ensure compliance with all Health and Safety policies and procedures.

Education and Experience

• LDV driving licence
• Formally apprenticed trained (NVQ Level 3) and served as an engineer for a significant period in a relevant industry, i.e Electric Power, power generation, Marine
• Experience of a variety of Heavy Diesel and Gas powered power generation equipment essential.

Working within Finning's industry leading field service department, and for the largest CAT dealer in the UK and Ireland, you will be at the forefront of the companies on site diagnostic and repair capabilities for Caterpillar products such as the maintenance and repair of Diesel and Gas powered generators.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexua