Engineering Service Lead - Customer Experience

finning; Dublin; On-site; EUR 60,000 - 70,000; Full time

Benefits offered by this job

€60,000 - €70,000 salary

Annual bonus

25 days holiday + bank holidays (buy 0

Pension up to 7% + share scheme

Healthcare benefits (medical, dental,

Discounts platform + wellbeing support

Job summary

Finning (Ireland) Ltd is seeking a Technical Service Controller to coordinate a team of engineers and deliver high-quality service and customer experience. You will plan resources, monitor progress, and ensure jobs are scoped and completed to standard.

Using your background in plant, agricultural, or HGV engineering, you will bridge engineers and the control team, mentoring staff and upholding service processes in a busy office-based environment.

Qualifications

• Background in construction plant, agricultural, or HGV engineering.
• Gas & Diesel Engine product knowledge.
• Good knowledge of mobile and fixed equipment components and systems.
• Understanding of warranty and commissioning processes.
• Strong planning, organisation, and communication skills.
• Ability to interpret technical issues and support non-technical teams.
• Good IT skills (Microsoft Office).
• Experience in a similar role (desirable).

Responsibilities

• Manage and schedule engineering work to maximise productivity.
• Assess and prioritise customer requests, allocating appropriate resources.
• Monitor job progress, ensuring timely completion and accurate system updates.
• Open/close work orders and support billing accuracy.
• Lead, coach, and support a team of engineers (4-8).
• Maintain strong customer communication and service standards.

Skills

Planning

Communication

Leadership

Team coordination

Education

Foundational Engineering understanding and qualification

3+ years in technical/mechanical role (C&G/NVQ)

Job description

Finning (Ireland) Ltd is seeking a Technical Service Controller to coordinate a team of engineers and deliver high-quality service and customer experience. You will plan resources, monitor progress, and ensure jobs are scoped and completed to standard.

Using your background in plant, agricultural, or HGV engineering, you will bridge engineers and the control team, mentoring staff and upholding service processes in a busy office-based environment.