POS Tech Support Specialist

Global Payments; Leinster; On-site; EUR 26,000 - 36,000; Full time

Job summary

Global Payments in Ireland (Leinster) seeks a customer service professional to respond to technical inquiries across phone, email, chat, and SMS. You will use databases to select optimal POS processing methods and clearly explain solutions to clients, while maintaining thorough records of all inquiries.

The role involves building knowledge of POS products, policies, and compliance guidelines through ongoing training and working with standard documentation to ensure high quality and productivity

Qualifications

• Minimum High School Diploma or equivalent.
• Typically no relevant experience required
• Customer service experience preferred

Responsibilities

• Respond to customer service requests via telephone, email, chat or SMS.
• Use databases to determine best processing method and explain solutions to clients.
• Maintain accurate and complete records of inquiries and problems.
• Enter required data into databases while resolving issues and meeting quality objectives.
• Build base knowledge of POS products, policies and procedures through ongoing training.

Skills

Basic computer skills

Customer service experience

Attention to detail

Education

High School Diploma

Tools

POS terminals

Database entry

Job description

Global Payments in Ireland (Leinster) seeks a customer service professional to respond to technical inquiries across phone, email, chat, and SMS. You will use databases to select optimal POS processing methods and clearly explain solutions to clients, while maintaining thorough records of all inquiries.

The role involves building knowledge of POS products, policies, and compliance guidelines through ongoing training and working with standard documentation to ensure high quality and productivity