Technical POS Support Specialist

Global Payments; Dublin; On-site; EUR 32,000 - 46,000; Full time

Job summary

Global Payments in Dublin, Ireland, is seeking an experienced technical customer service agent to respond to inquiries via phone, email, chat or SMS. You will use databases to select the best processing methods and explain the solution to clients, while maintaining accurate records and operating standard client software.

You will resolve POS related issues, enter data into databases, build knowledgebase content, participate in ongoing training, and interpret relevant policies and regulations in

Qualifications

• High School Diploma or equivalent and 2+ years in a similar role.
• Experience with payments industry or merchant services is desirable.
• Ability to learn policies and adapt to regulations in payments.

Responsibilities

• Respond to technical customer service requests via phone, email, chat or SMS.
• Use databases to select processing methods and explain solutions clearly.
• Maintain accurate records of inquiries and problems handled.
• Resolve POS product issues and enter information into databases.
• Contribute to knowledgebase and participate in ongoing training.
• Interpret policies, procedures and regulations related to payments.

Skills

Technical support

Customer service

Payments knowledge

Problem solving

Education

High School Diploma or Equivalent

2 years relevant experience

4 years preferred experience

Tools

POS terminals

Databases

Front end systems

Job description

Global Payments in Dublin, Ireland, is seeking an experienced technical customer service agent to respond to inquiries via phone, email, chat or SMS. You will use databases to select the best processing methods and explain the solution to clients, while maintaining accurate records and operating standard client software.

You will resolve POS related issues, enter data into databases, build knowledgebase content, participate in ongoing training, and interpret relevant policies and regulations in