Payroll Software Support Specialist (Dublin)

Snow Technology; Sandyford; On-site; EUR 42,000 - 54,000; Full time

Job summary

Snow Cloud Technology in Sandyford, Dublin, is seeking a Support Specialist (Payroll) to join our team. You will provide payroll software support to clients, handle queries via phone and email, and ensure timely resolution while using our Quantum Payroll system.

Ideal candidates have hands-on experience with Irish payroll, strong customer service and problem-solving skills, and the ability to work well in a team.

Qualifications

• Experience with Irish payroll and payroll legislation.
• Strong customer service orientation.
• Excellent communication and problem-solving abilities.
• Ability to work effectively in a team.

Responsibilities

• Assist customers with payroll-related queries and software functionality via phone and email.
• Troubleshoot software issues, configurations, and integrations.
• Escalate complex issues and manage resolutions to closure.

Skills

Irish payroll knowledge

Customer service

Problem solving

Communication

Teamwork

Tools

Quantum Payroll

Job description

Snow Cloud Technology in Sandyford, Dublin, is seeking a Support Specialist (Payroll) to join our team. You will provide payroll software support to clients, handle queries via phone and email, and ensure timely resolution while using our Quantum Payroll system.

Ideal candidates have hands-on experience with Irish payroll, strong customer service and problem-solving skills, and the ability to work well in a team.