POS Tech Support Agent: Payments & Customer Care

Global Payments; Dublin; On-site; EUR 32,000 - 42,000; Full time

Job summary

Global Payments is seeking a customer service oriented professional to handle technical support for POS products. You will respond to inquiries via multiple channels, navigate databases, and explain solutions to clients to resolve issues.

This role emphasizes accurate record-keeping and adherence to processes. Ideal candidates will have a High School Diploma or equivalent, basic computer skills, and familiarity with databases.

Qualifications

• High School Diploma or Equivalent required or preferred.
• No prior experience required (typical for entry level).
• Two years of relevant experience preferred in customer service.

Responsibilities

• Respond to technical customer service requests via phone, email, chat or SMS.
• Navigate databases to select processing methods and document resolutions.
• Explain solutions to clients and resolve inquiries.
• Maintain accurate records of inquiries and problems handled.

Skills

Customer service

POS knowledge

Data entry

Basic computer skills

Education

High school diploma or equivalent

Tools

Databases

Mainframe

Front end programs

Job description

Global Payments is seeking a customer service oriented professional to handle technical support for POS products. You will respond to inquiries via multiple channels, navigate databases, and explain solutions to clients to resolve issues.

This role emphasizes accurate record-keeping and adherence to processes. Ideal candidates will have a High School Diploma or equivalent, basic computer skills, and familiarity with databases.