Polish Tech Support & Data Advocate

Accenture PLC; Leinster; On-site; EUR 30,000 - 38,000; Full time

Job summary

Accenture PLC in Ireland is seeking a Customer Support specialist fluent in Polish to review business data, ensure accuracy and comply with client guidelines. The role operates on a 40-hour full-time schedule, with 24/7 shift coverage from Monday to Sunday on a rotational basis (no night shifts).

You will stay current on policy changes, advocate for users, and participate in process improvements while engaging in ongoing training to deliver high-quality outcomes.

Qualifications

• Excellent oral and written communication skills.
• Ability to analyze and resolve issues and distil into clear communications.
• Aptitude to support sophisticated products.
• Ability to think critically and solve problems.
• Ability to work in teams.
• Bachelor’s Degree required.
• 1 year of experience in Customer Service/Call Centre is desirable.
• Proficient in English.
• Proficient with using computers.

Responsibilities

• Review business data based on client guidelines using established tools and channels.
• Develop deep knowledge within a complex product group.
• Stay informed and updated on evolving client policies and guidelines.
• Advocate for the user community, ensuring their needs are addressed.
• Investigate and prioritize advertising issues, escalating to a specialist for further troubleshooting.
• Contribute to initiatives aimed at improving process efficiency and work quality.
• Participate in continuous training programs and collaborative discussions for development.
• Communicate resolution or workarounds clearly to the sales team.
• Facilitate a high-end customer experience related to support.
• Develop deep knowledge within a complex product group.
• Mentor team members and own product support areas.

Skills

Communication skills

Analytical thinking

Product knowledge

Teamwork

English proficiency

Computers

Education

Bachelor's Degree

Job description

Accenture PLC in Ireland is seeking a Customer Support specialist fluent in Polish to review business data, ensure accuracy and comply with client guidelines. The role operates on a 40-hour full-time schedule, with 24/7 shift coverage from Monday to Sunday on a rotational basis (no night shifts).

You will stay current on policy changes, advocate for users, and participate in process improvements while engaging in ongoing training to deliver high-quality outcomes.