Pharma Soft Services Lead — Cleanroom & Compliance

Jones Lang LaSalle Incorporated; Dublin; On-site; EUR 60,000 - 86,000; Full time

Job summary

Jones Lang LaSalle Incorporated (JLL) Ireland is seeking a Soft Services Lead for a pharmaceutical manufacturing site in Dublin. You will be the single point of contact for soft services, managing a comprehensive cleaning and catering team while building strong client relationships and ensuring pharmaceutical-grade service delivery.

Reporting to the Site Lead, you will implement and improve soft services, monitor KPIs, ensure regulatory compliance, lead housekeeping processes, and collaborate

Qualifications

• Customer-focused with passion for service delivery in regulated environments.
• Strong organizational and multitasking skills for fast-paced pharmaceutical manufacturing.
• Hands-on approach with attention to detail for pharmaceutical facilities.
• Experience managing teams in pharmaceutical, healthcare, or highly regulated organizations.
• Data-driven with strong reporting and continuous improvement capabilities.
• Fluent in English.
• Understanding of pharmaceutical manufacturing cleanliness/contamination control requirements.

Responsibilities

• Implement and improve soft services across the pharmaceutical site, including KPI design and monitoring.
• Deliver high-quality service meeting contract specifications and regulatory requirements.
• Ensure compliance with Ireland regulations, JLL policies, and pharmaceutical industry standards (health & safety, hygiene).
• Lead pharmaceutical-grade housekeeping processes and implement cleaning methods for controlled environments.
• Collaborate with client teams to support production requirements and regulatory compliance.
• Manage budgets and optimize operational efficiency while maintaining quality standards.

Skills

Customer-focused

Organizational skills

Multitasking

Hands-on approach

Data-driven

Reporting

Continuous improvement

Fluent in English

Contamination control knowledge

Job description

Jones Lang LaSalle Incorporated (JLL) Ireland is seeking a Soft Services Lead for a pharmaceutical manufacturing site in Dublin. You will be the single point of contact for soft services, managing a comprehensive cleaning and catering team while building strong client relationships and ensuring pharmaceutical-grade service delivery.

Reporting to the Site Lead, you will implement and improve soft services, monitor KPIs, ensure regulatory compliance, lead housekeeping processes, and collaborate