Soft Services Lead

Jones Lang LaSalle Incorporated; Dublin; On-site; EUR 60,000 - 86,000; Full time

Job summary

Jones Lang LaSalle Incorporated (JLL) Ireland is seeking a Soft Services Lead for a pharmaceutical manufacturing site in Dublin. You will be the single point of contact for soft services, managing a comprehensive cleaning and catering team while building strong client relationships and ensuring pharmaceutical-grade service delivery.

Reporting to the Site Lead, you will implement and improve soft services, monitor KPIs, ensure regulatory compliance, lead housekeeping processes, and collaborate

Qualifications

• Customer-focused with passion for service delivery in regulated environments.
• Strong organizational and multitasking skills for fast-paced pharmaceutical manufacturing.
• Hands-on approach with attention to detail for pharmaceutical facilities.
• Experience managing teams in pharmaceutical, healthcare, or highly regulated organizations.
• Data-driven with strong reporting and continuous improvement capabilities.
• Fluent in English.
• Understanding of pharmaceutical manufacturing cleanliness/contamination control requirements.

Responsibilities

• Implement and improve soft services across the pharmaceutical site, including KPI design and monitoring.
• Deliver high-quality service meeting contract specifications and regulatory requirements.
• Ensure compliance with Ireland regulations, JLL policies, and pharmaceutical industry standards (health & safety, hygiene).
• Lead pharmaceutical-grade housekeeping processes and implement cleaning methods for controlled environments.
• Collaborate with client teams to support production requirements and regulatory compliance.
• Manage budgets and optimize operational efficiency while maintaining quality standards.

Skills

Customer-focused

Organizational skills

Multitasking

Hands-on approach

Data-driven

Reporting

Continuous improvement

Fluent in English

Contamination control knowledge

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Soft Services Lead - Pharmaceutical Manufacturing Site

JLL Ireland Job Description. Reporting to the Site Lead, join JLL as Soft Services Lead at a major pharmaceutical manufacturing facility in Ireland. As the single point of contact for soft services, you'll manage a comprehensive cleaning and catering team while building excellent client relationships and ensuring pharmaceutical-grade service delivery.

Key Responsibilities

• Implement and improve soft services across the pharmaceutical site, including KPI design and monitoring
• Deliver consistent, high-quality service meeting contract specifications and pharmaceutical regulatory requirements
• Ensure compliance with Ireland statutory regulations, JLL policies, and pharmaceutical industry standards (health & safety, hygiene)
• Lead pharmaceutical-grade housekeeping processes and implement innovative cleaning methods for controlled environments
• Collaborate with client teams to support production requirements and regulatory compliance
• Manage budgets and optimize operational efficiency while maintaining quality standards

The Ideal Candidate

• Customer-focused with passion for service delivery in regulated environments
• Strong organizational and multitasking skills for fast-paced pharmaceutical manufacturing
• Hands-on approach with attention to detail required for pharmaceutical facilities
• Experience managing teams in pharmaceutical, healthcare, or highly regulated organizations
• Data-driven with strong reporting and continuous improvement capabilities
• Fluent in English
• Understanding of pharmaceutical manufacturing cleanliness/contamination control requirements

Join JLL Life Sciences Division and support critical pharmaceutical manufacturing operations while shaping the future of real estate.

Location: On-site – Dublin, IRL

We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise.

Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.