Personal Lines Insurance Specialist

Gallagher; Wexford; On-site; Confidential; Full time

Benefits offered by this job

Competitive pay

Benefits

Career development

Collaborative culture

Global reach

Job summary

Gallagher Ireland is seeking a Personal Lines Account Handler to join our Wexford team. You will support clients with their personal insurance needs, turn enquiries into policies, and work as part of a team that values clear communication, accuracy and compliance.

You will build long-term client relationships, manage renewals, and support continued cover while maintaining records in the CRM. The role emphasizes accurate quotes, compliant practices, and collaborative teamwork with the Regional

Qualifications

• APA qualification.
• Previous experience in a similar role is an advantage.
• Experience working towards sales targets while giving clear customer service.
• Able to build rapport with clients and communicate clearly by phone and in writing.
• Able to explain cover, pricing and policy details in simple, accurate language.
• Organised approach to managing multiple tasks and deadlines.
• Willing to complete the relevant annual CPD requirement and maintain Minimum Competency Code requirements.
• Comfortable using CRM systems and Microsoft Office Suite.

Responsibilities

• Handle inbound and outbound sales calls to speak with prospective clients and convert leads into policies.
• Assess client needs and recommend suitable insurance products.
• Prepare and present quotes, explaining cover details and benefits clearly and accurately.
• Follow up on enquiries and quotes promptly to help improve conversion rates.
• Contact existing clients to discuss policy renewals and support continued cover.
• Identify opportunities to upsell or cross-sell additional products or services.
• Manage lapsed or at-risk policies and work to re-engage clients.
• Support clients with queries, complaints or escalations in a professional and timely way.
• Build long-term client relationships through a reliable and trustworthy service.
• Keep all sales and retention activity in line with regulatory requirements and Gallagher policies.
• Maintain accurate records of client interactions, quotes and sales using the CRM system.
• Stay up to date with changes in insurance products, pricing and compliance requirements.

Skills

CRM experience

Communication skills

Sales targets

MS Office

Education

APA qualification

Tools

CRM systems

Microsoft Office

Job description

Gallagher Ireland is seeking a Personal Lines Account Handler to join our Wexford team. You will support clients with their personal insurance needs, turn enquiries into policies, and work as part of a team that values clear communication, accuracy and compliance.

You will build long-term client relationships, manage renewals, and support continued cover while maintaining records in the CRM. The role emphasizes accurate quotes, compliant practices, and collaborative teamwork with the Regional