Persian Language Quality & Policy Specialist

TP; Dublin; On-site; EUR 38,000 - 51,000; Full time

Benefits offered by this job

Internal career progression

Job summary

TP is hiring a Quality Analyst for Persian language in Dublin. You will audit content moderation decisions, support quality processes, and provide timely feedback to improve performance across teams.

The role requires 2+ years in quality control, fluency in English and Persian, strong Excel skills, and familiarity with data tools. We offer a permanent, full-time position with clear internal progression opportunities.

Qualifications

• 2+ years in a quality control environment.
• Written and verbal language proficiency in English and Persian.
• Strong practical experience with Excel (PivotTables, charts).
• Experience with Tableau/Power BI or similar tools is a plus.
• Exceptional attention to detail and nuance.
• Demonstrated ability to perform well in a dynamic environment.
• Ability to multitask and work independently in an unstructured environment.

Responsibilities

• Audit vendor content moderation decisions for accuracy.
• Support internal audit quality from planning to re-audit as required.
• Complete audits within the required timeframe and provide feedback to agents.
• Identify training gaps and coordinate with training partners.
• Collaborate with Operations teams and Quality Managers on performance.
• Remain knowledgeable about Client policies and guidelines.
• Mentor new Quality & Policy Experts on audit tools.
• Develop process documentation for audit tools.
• Identify inefficiencies and propose corrective actions.
• Escalate policy issues to the global team.
• Use market insights to scope scalable solutions.
• Assist in planning improvement initiatives with Quality Leaders.

Skills

Excel proficiency

Attention to detail

Critical thinking

Multitasking

Language proficiency English & Persian

Tools

Tableau/Power BI

Job description

TP is hiring a Quality Analyst for Persian language in Dublin. You will audit content moderation decisions, support quality processes, and provide timely feedback to improve performance across teams.

The role requires 2+ years in quality control, fluency in English and Persian, strong Excel skills, and familiarity with data tools. We offer a permanent, full-time position with clear internal progression opportunities.