Hebrew QA & Policy Expert – Dublin

TP; Dublin; On-site; EUR 38,000 - 51,000; Full time

Job summary

TP in Dublin is seeking a Hebrew Speaking Quality & Policy Expert for a full-time, on-site role. The position offers a permanent arrangement with a salary of €44,351 and excellent benefits in a dynamic international environment.

You will audit moderation decisions, provide feedback to improve quality, support training, and collaborate across teams to drive performance and policy improvements. This is a hands-on role with opportunities for progression.

Qualifications

• Minimum 2 years’ experience in a Quality Assurance, Quality Control or Audit environment.
• Fluent written and spoken English and Hebrew.
• Strong Excel skills, including Pivot Tables, Charts and Statistical Functions.
• Experience with Tableau, Power BI or similar reporting tools is advantageous.
• Exceptional attention to detail and accuracy.
• Strong analytical and problem-solving skills.
• Ability to thrive in a fast-moving, ever-changing environment.
• Comfortable working independently and managing multiple priorities.
• Passion for supporting people with empathy, fairness and consistency.

Responsibilities

• Audit content moderation decisions to ensure accuracy and compliance with policy standards.
• Partner with internal teams to provide performance feedback and improve quality outcomes.
• Support all aspects of the audit process, including planning, implementation, feedback and re-audits.
• Deliver timely, actionable feedback to agents to drive continuous improvement.
• Identify training needs and work with learning teams to close knowledge gaps.
• Collaborate with Operations and Quality Managers to improve team performance.
• Become a subject matter expert on products, community standards and operational guidelines.
• Reinforce policy updates and process improvements across operational teams.
• Mentor and support new Quality & Policy Experts on tools, systems and best practices.
• Develop process documentation and provide feedback on audit tool functionality.
• Conduct root cause analysis to identify trends, inefficiencies and opportunities for improvement.
• Escalate policy-related trends and risks to global teams for resolution.
• Use market knowledge and insights to recommend scalable solutions.
• Support Quality Leaders in planning and delivering improvement initiatives.

Skills

Fluent English

Hebrew language

Attention to detail

Analytical thinking

Excel skills

Independent worker

Tools

Tableau

Power BI

Excel

Job description

TP in Dublin is seeking a Hebrew Speaking Quality & Policy Expert for a full-time, on-site role. The position offers a permanent arrangement with a salary of €44,351 and excellent benefits in a dynamic international environment.

You will audit moderation decisions, provide feedback to improve quality, support training, and collaborate across teams to drive performance and policy improvements. This is a hands-on role with opportunities for progression.