Iraqi Arabic QA Analyst: Quality, Compliance & Benefits

TP group; Dublin; On-site; EUR 38,000 - 52,000; Full time

Benefits offered by this job

Excellent benefits

Career progression

International environment

Job summary

TP group in Dublin seeks a Quality Analyst fluent in English and Iraqi Arabic to audit content moderation decisions and drive improvements across teams. This on-site, full-time role offers a competitive salary and excellent benefits.

You'll partner with operations and quality leads to provide feedback, develop training, and document processes while maintaining high standards of accuracy and compliance in a fast-paced, international environment.

Qualifications

• Minimum 2 years’ experience in a Quality Assurance, Quality Control or Audit environment.
• Strong Excel skills, including Pivot Tables, Charts and Statistical Functions.
• Experience with Tableau, Power BI or similar reporting tools is advantageous.

Responsibilities

• Audit content moderation decisions to ensure accuracy and compliance with policy standards.
• Partner with internal teams to provide performance feedback and improve quality outcomes.
• Support all aspects of the audit process, including planning, implementation, feedback and re-audits.
• Deliver timely, actionable feedback to agents to drive continuous improvement.
• Identify training needs and work with learning teams to close knowledge gaps.
• Collaborate with Operations and Quality Managers to improve team performance.
• Become a subject matter expert on products, community standards and operational guidelines.
• Reinforce policy updates and process improvements across operational teams.
• Mentor and support new Quality & Policy Experts on tools, systems and best practices.
• Develop process documentation and provide feedback on audit tool functionality.
• Conduct root cause analysis to identify trends, inefficiencies and opportunities for improvement.
• Escalate policy-related trends and risks to global teams for resolution.
• Use market knowledge and insights to recommend scalable solutions.
• Support Quality Leaders in planning and delivering improvement initiatives.

Skills

Fluent English

Iraqi Arabic

Attention to detail

Analytical thinking

Problem solving

Independent work

Team collaboration

Tools

Excel

Pivot Tables

Tableau

Power BI

Job description

TP group in Dublin seeks a Quality Analyst fluent in English and Iraqi Arabic to audit content moderation decisions and drive improvements across teams. This on-site, full-time role offers a competitive salary and excellent benefits.

You'll partner with operations and quality leads to provide feedback, develop training, and document processes while maintaining high standards of accuracy and compliance in a fast-paced, international environment.