Performance Operations Specialist

Electricity Supply Board; Dublin; Hybrid; EUR 42,000 - 49,000; Full time

Benefits offered by this job

Staff well-being programmes

CSR opportunities

Parental leave

Job summary

ESB in Dublin 2 seeks a Performance Operations Specialist to deliver high-quality performance operations outputs and ensure accurate implementation of HR policies and procedures. You will support performance payments, bonuses, and incentives while maintaining robust documentation and data integrity.

The successful candidate will be based at ESB Head Office, with Smart Working enabling hybrid arrangements and in-person collaboration at least two days per week.

Qualifications

• 2+ years in HR operations, performance operations or compensation role.
• Experience with SAP S4, Excel, and analytics.
• Excellent interpersonal and communication skills.
• Ability to work to tight deadlines with accuracy.
• Knowledge of HR practices and employment legislation.
• Flexible and team-oriented.

Responsibilities

• Support delivery of performance operations processes with accuracy and high service quality.
• Process performance-based payments, bonuses and incentives promptly and correctly.
• Assist in implementing year-end performance outcomes with strict timelines.
• Ensure compliance with policies, laws, and regulatory requirements.
• Provide SME support on performance payments and resolve issues.
• Identify and support process improvements to increase efficiency and accuracy.
• Monitor and report performance operations data for continuous improvement.

Skills

Interpersonal and communication skills

Data accuracy and governance

Education

Relevant HR qualification (advantage)

Tools

SAP S4

Excel

Job description

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People Operations is responsible for the day-to-day delivery of People Services related to the employee lifecycle - attraction, recruitment, on-boarding, administration of total reward and benefits, delivery of learning and development interventions, and payroll & time administration.

It is also responsible for maintaining the central database for all employee data (e.g. role profiles, payroll, personal data, etc.), for management information and for monitoring HR quality, performance and compliance. People Operations will drive process improvement for the end-to-end HR processes, to deliver a user-friendly experience.

As a Performance Operations Specialist, this role focuses on delivering high-quality outputs within performance operations. It involves the effective implementation of HR policies and procedures relating to performance-based compensation. Acting as a subject matter expert, the role supports the accurate execution of performance-related processes while driving the standardisation and optimisation of workflows to enhance efficiency and precision. A strong emphasis is placed on maintaining robust documentation and ensuring the integrity of all associated data.

The successful applicant will be provided with all the support and development needed to become a key member of this highly specialised team.

Key Responsibilities

• Support the delivery of performance operations processes, ensuring accuracy, efficiency, and high service quality.
• Execute performance-based payments, including bonuses, incentives, and ESB agreement-related payments, ensuring timely and accurate processing.
• Assist in the implementation of year-end performance outcomes, adhering to strict timelines and controls.
• Ensure all performance operations activities comply with company policies and relevant legal and regulatory requirements.
• Provide subject matter expertise and stakeholder support on performance payments, resolving queries and investigating issues.
• Identify and support process improvements to enhance efficiency, standardisation, and accuracy.
• Monitor, analyse, and report on performance operations data to support decision-making and continuous improvement.

Experience and Qualifications

• A minimum of 2 years' experience in a similar HR operations, performance operations, or compensation-related role involving data accuracy, process governance, and stakeholder support.
• Experience in the use of SAP S4, excel proficiency, and analytical skills.
• Excellent interpersonal and communications skills.
• Ability to work to tight deadlines whilst maintaining accuracy and appropriate attention to detail.
• Knowledge of HR Practice, Policies and Procedures and Employment Legislation.
• A flexible approach to working.
• Ability to work effectively as part of a team and take on a range of duties as assigned.
• A relevant qualification would be an advantage but is not essential.

Location

This position will be based in ESB’s Head Office at Fitzwilliam 27, Dublin 2.

Smart Working at ESB is designed to make ‘in-person’ time together as purposeful as possible while also enabling the effective use of digital tools and hybrid arrangements to preserve our commitment to flexibility. The successful candidate may work flexibly within the jurisdiction where they have been employed, with attendance at the workplace for in-person collaborationat least two days per week. All Smart Working arrangements are subject to regular review based on the operational requirements of the role, the team, and the business.

Reporting To

Performance Operations Team Lead

Why Work with Us?

• Opportunity to lead Ireland’s transition tonet zero carbon future
• Career developmentthrough mentoring andtraining
• Corporate Social Responsibility Opportunities
• Sports and Social Clubs
• Networking opportunities
• Credit Union
• Access to staff well-beingprogrammes
• Generous parental leave entitlements
• Strong values-based and inclusive culture
• Strong commitment to diversity, equity and inclusion
• Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted

€41,500 - €48,800 per annum (depending on experience)

Closing Date

14th October 2026

Interview

Candidates who are shortlisted for interview will complete a Behavioural Interview based on each of the following Behaviours, which underpin how we work at ESB and are critical to delivering our strategy:

Your application will be held in reserve for 6 months should you be suitable for the role.

The successful candidate will be required to evidence their right to work in the Republic of Ireland prior to commencement of employment.

Diversity, Equity and Inclusion Statement

ESB is committed to being an equal opportunities employer. We welcome applications from all sections of society and ensure that no one is discriminated against on the grounds of race, religion or belief, ethnicity or nationality, disability, age, citizenship, marital status, domestic or civil partnership status, sexual orientation or gender identity, or any other basis as protected by law.

Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, [e-mail].

About ESB

Join us in our mission to achieve a net-zero electricity system by 2040. ESB is Ireland’s leading energy utility, with activities spanning electricity generation, transmission and distribution, energy supply, energy services and international consultancy. Operating in Ireland, Northern Ireland and Great Britain, we invest over €1 billion each year to deliver a new energy future based on reliable, affordable zero‑carbon electricity.