Patient Experience & Admin Coordinator

Affidea Ireland; Letterkenny; On-site; EUR 26,000 - 32,000; Full time

Job summary

Affidea Ireland in Letterkenny is seeking an experienced Patient Administrator to ensure smooth patient-facing services. You will greet patients, manage appointments, register new patients, and maintain accurate records while supporting clinical staff and upholding privacy standards.

You will handle patient queries, process referrals, and use RIS/PACS-based systems to ensure accurate data and efficient clinic operations.

Qualifications

• Experience in healthcare or customer service is preferred.
• Proficiency in Microsoft Office and patient management systems (RIS/PACS).
• Leaving Certificate or equivalent required.

Responsibilities

• Coordinate and greet patients in person, by phone, or email.
• Schedule, confirm, and manage patient appointments efficiently.
• Register new patients and update existing records in the system.
• Provide patients with information on appointments, procedures and policies.
• Maintain patient files with confidentiality and data protection compliance.
• Use software to manage patient data and generate reports.

Skills

Customer service

Education

Leaving Certificate

Tools

Microsoft Office

RIS

PACS

Job description

Affidea Ireland in Letterkenny is seeking an experienced Patient Administrator to ensure smooth patient-facing services. You will greet patients, manage appointments, register new patients, and maintain accurate records while supporting clinical staff and upholding privacy standards.

You will handle patient queries, process referrals, and use RIS/PACS-based systems to ensure accurate data and efficient clinic operations.