Patient Administrator/ Aide- Portlaoise

Affidea Ireland; Portlaoise; On-site; EUR 28,000 - 36,000; Full time

Job summary

Affidea Portlaoise is seeking a Patient Admin/Aide to join our healthcare team. You will greet patients, manage appointments, register new patients, and handle referrals and records in a confidential, compliant manner.

The role also includes administrative support, documentation, reports, audits, and radiographer aide duties such as patient transfers, MRI preparation, and infection control.

Qualifications

• Leaving Certificate and 1 year+ administration experience required.
• Excellent MS Office skills essential.
• FETAC Level 5 Care Assistant desirable; FETAC Radiographer Module completed.
• Manual Handling, Basic Life Support, Fire Training certificates are beneficial.
• Competencies: ability to work as part of a team, strong patient focus, empathy.

Responsibilities

• Patient Administrator: greet and assist patients, schedule and manage appointments, register new patients, and update records.
• Administrative Support: maintain files, process referrals and correspondence, liaise with staff.
• Systems and Documentation: use software to manage data, generate reports and assist audits.
• Compliance and Quality: adhere to policies, keep reception and admin area organized, contribute to quality initiatives.
• Radiographer Aide: assist with patient transfers and positioning, MRI support, infection prevention and room turnover.

Skills

MS Office

Communication skills

Teamwork

Empathy

Patient focus

Flexibility

Integrity

Education

Leaving Certificate

FETAC Level 5 Care Assistant

FETAC Radiographer Module

Manual Handling

BLS/Fire Training Certificates

Tools

MS Office

Job description

Affidea is Europe's leading provider of out-of-hospital healthcare, operating over 420 centres across 14 countries, providing high-quality medical services to nearly 15 million patients every year. We specialise in advanced diagnostic imaging, community based poly-clinics and specialist healthcare services. Our continued growth reflects our commitment to bringing high-quality, accessible healthcare closer to the communities we serve.

Affidea UK & Ireland In the UK and Ireland, Affidea operates a growing network of diagnostic imaging and minor injuries centres, delivering a broad range of cutting-edge imaging technology and healthcare services to the public, private insurers, employers, and other organisations. As part of our ongoing expansion, we’re extending our presence into new regions, including our upcoming clinic in London and hospital in Belfast offering exciting opportunities to be part of a business that’s shaping the future of accessible, community-based healthcare across the region.

We are now seeking an experienced Patient Admin/ Aide to join our team in Affidea Portlaoise.

Responsibilities:

• Patient Administrator: Patient Coordination: Greet and assist patients in person, by phone, or via email in a professional and courteous manner. Schedule, confirm, and manage patient appointments, ensuring optimal use of clinical resources. Register new patients and update existing records accurately in the patient management system. Provide patients with necessary information regarding appointments, procedures, and clinic policies.
• Administrative Support: Maintain and organize patient files, ensuring confidentiality and compliance with data protection regulations. Process referrals, medical reports, and correspondence in a timely and accurate manner. Liaise with clinical staff to coordinate patient flow and support service delivery. Handle patient queries and complaints, escalating issues when necessary.
• Systems and Documentation: Use software to manage patient data and appointment schedules. Ensure all documentation is completed accurately and filed appropriately. Generate reports and assist with audits as required by management.
• Compliance and Quality: Adhere to all relevant policies, procedures, and regulatory standards. Maintain a clean and organized reception and administrative area. Participate in quality improvement initiatives and contribute to service development.
• Radiographer Aide:
  • Patient-Facing Support Greet patients, verify identity at every encounter, explain what to expect, and provide empathetic support throughout the visit. Assist with safe patient transfers and positioning using approved manual-handling techniques; remain with and monitor patients who require supervision; promptly escal ...
  • MRI Support Assist with patient changing, transfers, comfort and communication; restock consumables and support questionnaire pre-checks as directed. Assist the Radiographers in placing and removing coils, and patient positioning.
  • Quality, Safety & Infection Prevention Uphold Infection Prevention & Control, JCI hygiene standards and International Patient Safety Goals. Follow local radiation protection rules when present in the MRI department. Participate in audits, stock checks, equipment cleaning logs and room turnaround standards; report incidents/near misses promptly.
  • Stock, Housekeeping & Logistics Keep clinical and non-clinical areas tidy and ready; restock consumables; manage waste streams correctly (incl. sharps/clinical waste).
  • Professional Conduct & Development Maintain confidentiality and data protection; use PPE and follow manual/patient handling training. Support new staff orientation when asked; complete mandatory training and keep competencies up to date (e.g., BLS, manual handling, fire etc.).

Qualifications & Experience:

• Leaving Certificate 1 year + administration experience is essential
• Excellent MS Office Skills
• Desirable FETAC Level 5 Care Assistant
• FETAC with Radiographer Module complete
• Manual Handling, Basic Life Support, Fire Training Certificates
• Competencies: Ability to work as part of a team
• Strong patient focus
• Excellent communication skills
• Empathy
• Flexibility and adaptability to be able to deal with different tasks
• Honesty and Integrity