Patient Dispatch Control

EFAST Ireland; Leixlip; On-site; EUR 35,000 - 52,000; Full time

Benefits offered by this job

Career progression

Training programs

Health benefits

Flexible working

Job summary

EFAST Ireland is seeking a Patient Dispatch Controller to coordinate patient transport, schedule crews, and ensure safe, timely transfers across healthcare services. You will be the central coordination point between hospitals, transport teams, and internal staff, managing dispatch activities and responding to delays while upholding patient care standards.

The role offers career progression, ongoing training, and a supportive team in a dynamic healthcare operations environment.

Qualifications

• Minimum 2 years’ experience in dispatch, logistics, or healthcare coordination.
• Strong organisational and decision‑making skills.
• Excellent communication and interpersonal abilities.
• Ability to work effectively in a fast-paced, high-pressure environment.
• Proficiency in Microsoft Office and dispatch/CRM systems.
• High attention to detail and ability to multitask.
• Ability to problem-solve and prioritise workload effectively.
• Full driving licence (desirable).

Responsibilities

• Coordinate patient transport requests and allocate appropriate vehicles and staff.
• Schedule and dispatch crews based on priority, urgency, and resource availability.
• Act as the main point of contact for hospitals, clinics, and healthcare professionals.
• Monitor live operations and respond to delays, incidents, or changes in scheduling.
• Ensure all patient movements are carried out safely and in line with regulations.
• Maintain accurate transport logs and patient transfer records.
• Liaise with clinical staff to ensure appropriate care levels for each transfer.
• Support continuous improvement of dispatch and transport processes.
• Ensure compliance with health & safety regulations and organisational policies.

Skills

Dispatch coordination

Logistics management

Healthcare coordination

Communications

Multitasking

Driving licence

Tools

Microsoft Office

CRM systems

Job description

We are hiring a Patient Dispatch Controller to coordinate transport, manage schedules, dispatch crews, and ensure safe, efficient, and timely patient transfers across healthcare services.

The Patient Dispatch Controller is responsible for coordinating and managing the safe and efficient movement of patients between healthcare facilities, homes, and hospitals. This role is essential in ensuring timely transport scheduling, effective communication, and high standards of patient care throughout all transfer operations. You will act as the central coordination point between healthcare providers, transport crews, and internal teams, ensuring all dispatch activities run smoothly and efficiently.

Key Responsibilities

• Coordinate patient transport requests and allocate appropriate vehicles and staff
• Schedule and dispatch crews based on priority, urgency, and resource availability
• Act as the main point of contact for hospitals, clinics, and healthcare professionals
• Monitor live operations and respond to delays, incidents, or changes in scheduling
• Ensure all patient movements are carried out safely and in line with regulations
• Maintain accurate transport logs and patient transfer records
• Liaise with clinical staff to ensure appropriate care levels for each transfer
• Support continuous improvement of dispatch and transport processes
• Ensure compliance with health & safety regulations and organisational policies

Requirements

• Minimum 2 years’ experience in dispatch, logistics, or healthcare coordination
• Strong organisational and decision-making skills
• Excellent communication and interpersonal abilities
• Ability to work effectively in a fast-paced, high-pressure environment
• Proficiency in Microsoft Office and dispatch/CRM systems
• High attention to detail and ability to multitask
• Ability to problem-solve and prioritise workload effectively
• Full driving licence (desirable)

What We Offer

• Opportunity to work in a vital healthcare operational role
• Career progression opportunities
• Ongoing training and development
• Dynamic and supportive team environment
• Competitive salary

Why Choose EFAST?

We value our team members and provide an environment where you can grow personally and professionally.

Access to regular upskilling sessions, certifications, and our full library of online safety courses.

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Comprehensive health benefits, mental health support, and flexible working arrangements for better work-life balance.

payments

Competitive Pay

We offer highly competitive salaries across all roles, with performance bonuses and shift allowances.

groups

Supportive Culture

Join a team of peers who are passionate about safety. We foster an inclusive, collaborative culture.

Life at EFAST

More Than Just a Job

At EFAST Ireland, we believe that saving lives and keeping people safe starts with a strong, empowered team. When you join us, you're not just taking a job – you're becoming part of a community committed to excellence.

Whether you are out in the field providing critical medical cover at events, teaching a classroom full of professionals, or coordinating our logistics from HQ, your work has a direct impact on the safety of thousands.

diversity_3

Equal Opportunity Employer

We welcome diversity and stand for inclusion.