Patient Administrator

Medserv; Athlone; Sur place; EUR 26 000 - 32 000; Plein temps

Avantages offerts par ce poste

Performance bonus (Team based)

Corporate Health insurance with Irish 

Pension contribution

Maternity & Paternity leave (T&C's)

Life Assurance

Gym membership

Dedicated EAP

Workcation Options

21 days AL as standard with an extra 2

Holiday Plus Scheme to purchase extra

Professional development support

Regular sports and social events

Healthy food with on-site facilities

Commuter schemes & bike to work

Résumé du poste

Medserv, an Irish company, is seeking a Patient Administrator to join our Remote Practice Management team based in Athlone. You will work closely with a Medical Secretary to meet and exceed client expectations, handling 50–100 daily communications from patients and professionals.

The role involves managing calls, resolving queries, processing payments, and assisting with clinic management in a fast-paced environment. Monday–Friday, full-time, in-office in Athlone.

Qualifications

• Previous experience in medical reception, administration, or customer service (e.g., hospitality/travel industry).
• Proficiency in Microsoft Office and Outlook, with experience handling phone enquiries.
• Familiarity with clinical systems (desirable but not essential).
• Ability to work independently and as part of a team.
• Calm under pressure in a fast-paced medical setting.

Responsabilités

• Managing calls from patients, secretaries, and other medical professionals.
• Resolving customer queries.
• Processing payments and issuing correspondence to patients.
• Scanning and filing sensitive documents.
• Assisting with aspects of clinic management.
• Handling internal and external email queries.

Connaissances

Strong communication

Attention to detail

Time management

Medical reception experience

MS Office & Outlook

Clinical systems familiarity

Independent & collaborative

Calm under pressure

Empathy

Outils

Microsoft Office

Outlook

Description du poste

We are not seeking agency assistance for this vacancy. Thank you for respecting our recruitment process.

About Medserv:

Medserv, an Irish company, has quickly established itself as the market leader in providing Medical billing and Practice management services throughout Ireland and the UK. Our clients include individual and group consultants, GP practices as well as private clinics and hospitals. Inspired by our values of Always innovating, Being Trustworthy, Collaborating positively and Delivering results, Medserv strives to ensure on-going client satisfaction by combining our innovative technology solutions with highly skilled teams.

RoleOverview:

Due to internal growth at Medserv, we are actively looking for a Patient Administrator to join our Remote Practice Management team based in our Athlone Office. You will be working closely with a Medical Secretary ensuring you are meeting and exceeding client expectations. On a daily basis you will be managing a high volume of calls (circa 50 - 100 communications) from patients, secretaries and other medical professionals.

Duties&Responsibilities:

• Managingcallsfrompatients,secretaries,andothermedicalprofessionals
• Resolving customer queries
• Processing payments
• Issuingcorrespondencetopatients
• Scanning & filing sensitive documents
• Assistingwithaspectsofclinicmanagement
• Managinginternalandexternalemailqueries
• Workingaspartofateam
• Dealingwithad-hocdutiesastheyarise

Requirements and Skills:

• Strongcommunicationandcustomerserviceskills
• Exceptionalattentiontodetailandtimemanagement
• Previousexperienceinmedicalreception,administration,orcustomerservice(e.g.,hospitality/travelindustry)
• ProficiencyinMicrosoftOfficeandOutlook,withexperiencehandlingphoneenquiries
• Familiaritywithclinicalsystems(desirablebutnotessential)
• Abilitytoworkindependentlyandcollaborativelyaspartofateam
• Calmunderpressureinafast-pacedmedicalsetting
• Flexibleandadaptable,withawillingnesstosupporttheteamasneeded
• Abilitytohandlesensitivesituationswithempathyandquicklybuildrapport
• Excellent telephone manner

What we offer:

• Performance bonus (Team based)
• Corporate Health insurance with Irish Life
• Pension contribution
• Maternity & Paternity leave (T&C's apply)
• Life Assurance
• Gym membership
• Dedicated EAP
• Workcation Options
• 21 days AL as standard with an additional 2.5 days discretionary. Additionally, there is further accrual based on length of service
• Holiday Plus Scheme to purchase additional leave
• Professional development support
• Regular sports and social events
• Healthy food with comfortable on-site recreational facilities
• Access to tax incentive schemes i.e. commuter schemes and bike to work

Additional Info:

• This is a full-time, office-based role, Monday - Friday.
• All offers of employment are subject to a valid work permit
• Role commences immediately