Front of House – Truly Galway

Truly Dental; Galway; Hybrid; EUR 26.000 - 36.000; Vollzeit

Benefits dieser Stelle

Career development

Software training

Zusammenfassung

Truly Galway in Galway, Ireland, is seeking a Front of House professional to welcome patients and manage the reception, bookings, and patient care with a warm, professional tone within a tech-driven dental team.

The role involves coordinating appointments, supporting the clinical team, handling calls and emails, and ensuring GDPR-compliant patient records. Training is provided for practice management software and the shift patterns support a dynamic clinic environment.

Qualifikationen

• Previous reception or customer-facing experience (dental/medical is a plus).
• Strong English communication, both written and spoken.
• Confident with practice management software (Dentally, Exact, SOE - training provided).
• Multitasker with attention to detail.
• Warm, professional, calm under pressure.
• Right to work in Ireland or the UK.

Aufgaben

• Welcoming patients and managing reception.
• Booking, rescheduling and confirming appointments.
• Handling incoming calls and emails professionally.
• Processing payments and managing patient records (GDPR compliant).
• Coordinating between patients and clinical team.
• Supporting the Practice Manager with admin tasks.

Kenntnisse

Reception experience

Customer service

English communication

Multitasking

Tools

Dentally

Exact

SOE

Jobbeschreibung

Patient Experience · Truly Galway, Galway, Ireland

Front of House – Truly Galway

Be the welcoming face at Truly Galway. Manage reception, bookings, and patient care with a warm, professional tone in our tech-driven dental team.

Truly is a modern dental company growing across Ireland and the UK. We're building the largest network of patient-first dental clinics in the region, with over 20 locations and a team of 500+ professionals.

We do dental differently, combining the warmth and care patients deserve with the technology and standards of a modern healthcare brand.

Why Join Truly Dental?

Work in a modern, technology-driven clinical environment

Join a supportive team where collaboration and learning matter

Be part of a growing international dental group

Opportunity for long-term career development

Make a real impact on patient experience every day

Get a feel for our team and culture before applying:

As the first face patients see when they walk into Truly, you'll set the tone for their entire experience. You'll manage the front desk, coordinate appointments, support the clinical team, and make sure every patient feels welcomed and cared for.

Key Responsibilities

Welcoming patients and managing reception

Booking, rescheduling and confirming appointments

Handling incoming calls and emails professionally

Processing payments and managing patient records (GDPR compliant)

Coordinating between patients and clinical team

Supporting the Practice Manager with admin tasks

What We're Looking For

Previous reception or customer-facing experience (dental/medical is a plus)

Strong English communication, both written and spoken

Confident with practice management software (Dentally, Exact, SOE - training provided)

Multitasker with attention to detail

Warm, professional, calm under pressure

Right to work in Ireland or the UK

Important Details Before Applying

This role is based in Galway Ballybrit.

The expected start date is early September.

The clinic operates Monday to Sunday, from 8:00 AM to 8:00 PM.

Shift patterns may include 7:30 AM–2:30 PM, 2:30 PM–8:30 PM, or 8:00 AM–8:00 PM, depending on clinic needs.

Flexibility to work rotating shifts, including evenings and weekends, is required.

About Truly Dental

Write a short description of your company, a boilerplate of the business, service or product that you offer. Include your business idea and the target audience. This text is primarily supposed to be descriptive, not selling.

Founded in 2012

Co-workers 500

Turnover 5M