Patient Coordinator - Bray

Eden Medical Clinic; Bray; Presencial; EUR 19.000 - 22.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Employee discount

Descripción de la vacante

Eden Medical Clinic in Bray is seeking a patient-focused coordinator for a part-time role (8 hours per week) with a rotating schedule. You will manage diaries, answer patient queries, and support a smooth patient flow while ensuring a friendly, professional atmosphere across channels.

Experience in customer service, KPIs, and clinic settings is valued. Training on sales processes and treatments is provided; benefits include employee discounts and potential travel support for multi-site coverage.

Formación

• Customer Service 3+ years.
• KPI's desirable.
• Leaving Certificate and Medical Admin/Dental Nursing qualification an advantage.
• Clinic experience would be an advantage.

Responsabilidades

• Diary management: scheduling appointments and handling queries via phone, messages and email.
• Patient communication: maintain inbox and messages; ensure a 5-star customer experience from check-in to checkout.

Conocimientos

Customer service

KPI awareness

Time management

Educación

Leaving Certificate

Medical Admin / Dental Nursing qualification

Descripción del empleo

We are looking for an exceptional Patient Coordinator to carry out administrative duties and to provide a professional and friendly atmosphere for our patients in our Bray location. Understanding the importance of thorough follow up communications and delivering on set targets. This role will require communication across various social channels, email and over the phone and flexibility.

This is a part-time role of 8 hours per week, with a rotating schedule. The employee will work one week on Wednesday and the following week on Saturday, alternating between these two days each week.

Key Responsibilities

• Diary Management: Scheduling appointments, assisting patients with all queries via phone, messages and emails and back filling any cancellation with our patient priority list.
• Patient Communication: Calls, maintenance of messages and email inboxes. Delivery of 5 star Customer Service: Welcoming patients, checking in , ensuring patients have a comfortable, safe and enjoyable visit and assisting them in checking-out. Listening to patients with concerns and assisting them in resolving them.
• Team Support: The clinic always strives to ensure that team member absence is covered and there is flexibility with annual leave so on occasion you may be asked to cover an alternative location, expenses are covered such as travel and accommodation where necessary.
• Ordering: Ensuring your clinic is kept clean and is well stocked including completion of stocktaker's and provision of order requirements to your manager.
• Policies: Upholding and adhering to all policies and procedures including all implemented safety measures around health wearing of PPE, team relations and GDPR.
• AD-HOC: All duties around the opening and closing of your clinic . Completion of all reasonable tasks that are assigned.

Skills/Attributes

• Positive, enthusiastic and friendly attitude.
• Reliable and trustworthy
• Passion for helping and connecting with people to build trust and a good rapport.
• Ability to plan and manage time effectively and a drive to reach targets and goals.
• Proven ability to prioritise and multi-task within a fast paced environment.
• Excellent written and verbal communication.
• Strong organisational skills.
• Confident to communicate in a professional manner
• Computer literate
• Being able to adapt to change.

Job type

Part-time following 6 month probationary period. This is a part-time role of 8 hours per week, with a rotating schedule. The employee will work one week on Wednesday and the following week on Saturday, alternating between these two days each week.

Experience

• Customer Service 3+ years.
• Clinic experience would be an advantage.
• Experience with KPI's desirable

Education

Leaving Certificate, Medical Admin/Dental Nursing qualification an advantage.

What do we offer?

Training on our sales process, systems and treatments.

Benefits

Employee discount (T&Cs)

Salary

€14.15-€16.00 per hour

This is a part-time role of 8 hours per week, with a rotating schedule. The employee will work one week on Wednesday and the following week on Saturday, alternating between these two days each week.