Patient Coordinator-Cork Part Time Weekends

Eden Medical Clinic; Cork; On-site; EUR 19,000 - 22,000; Part time

Benefits offered by this job

Employee discount

Job summary

Eden Medical Clinic in Cork is seeking a dedicated Patient Coordinator to handle administrative duties and create a professional, friendly atmosphere for patients. The role requires managing appointments, responding to queries via phone, email, and messages, and supporting the team with a flexible schedule including Saturdays and Sundays.

You will handle diary management, patient communications, and checkout assistance, with emphasis on excellent customer service, GDPR compliance, and accurate

Qualifications

• 3+ years of customer service experience.
• Clinic experience would be advantageous.
• Experience with KPIs desirable.

Responsibilities

• Diary management: Scheduling appointments and handling queries via phone, messages and emails.
• Patient communication: greeting, check-in/check-out, and 5-star service while managing inboxes and messages.
• Team support: cover for colleagues and potential location shifts with travel/housing expenses where needed.
• Ordering: keep clinic stocked and organized; inform manager of stock needs.
• Policies: follow health and safety PPE guidelines, GDPR, and internal procedures.
• AD-HOC: open/close duties and other reasonable tasks.

Skills

Customer service

Communication

Time management

Organisational skills

Adaptability

Team player

Education

Leaving Certificate

Medical Admin/Dental Nursing qualification

Job description

Job Spec

We are looking for an exceptional Patient Coordinator to carry out administrative duties and to provide a professional and friendly atmosphere for our patients in our Cork location. Understanding the importance of thorough follow up communications and delivering on set targets. This role will require communication across various social channels, email and over the phone and flexibility. This position will be every Saturday 8 hours, every 2nd Sunday 6 hours and when not working a Sunday will be working every an evening during the week.

We are looking for an exceptional Patient Coordinator to carry out administrative duties and to provide a professional and friendly atmosphere for our patients in our Cork location. Understanding the importance of thorough follow up communications and delivering on set targets. This role will require communication across various social channels, email and over the phone and flexibility. This position will be every Saturday 8 hours, every 2nd Sunday 6 hours and when not working a Sunday will be working every an evening during the week.

Key Responsibilities

• Diary Management: Scheduling appointments, assisting patients with all queries via phone, messages and emails and back filling any cancellation with our patient priority list.
• Patient Communication: Calls, maintenance of messages and email inboxes. Delivery of 5 star Customer Service: Welcoming patients, checking in , ensuring patients have a comfortable, safe and enjoyable visit and assisting them in checking-out. Listening to patients with concerns and assisting them in resolving them.
• Team Support: The clinic always strives to ensure that team member absence is covered and there is flexibility with annual leave so on occasion you may be asked to cover an alternative location, expenses are covered such as travel and accommodation where necessary.
• Ordering: Ensuring your clinic is kept clean and is well stocked including completion of stocktaker's and provision of order requirements to your manager.
• Policies: Upholding and adhering to all policies and procedures including all implemented safety measures around health wearing of PPE, team relations and GDPR.
• AD-HOC: All duties around the opening and closing of your clinic . Completion of all reasonable tasks that are assigned.

Skills/Attributes

• Positive, enthusiastic and friendly attitude.
• Reliable and trustworthy
• Passion for helping and connecting with people to build trust and a good rapport.
• Ability to plan and manage time effectively and a drive to reach targets and goals.
• Proven ability to prioritise and multi-task within a fast paced environment.
• Excellent written and verbal communication.
• Strong organisational skills.
• Confident to communicate in a professional manner
• Computer literate
• Being able to adapt to change.

Job Type

Following 6 month probationary period. This position will be every Saturday 8 hours, every 2nd Sunday 6 hours and when not working a Sunday will be working every an evening during the week.

Experience

• Customer Service 3+ years.
• Clinic experience would be an advantage.
• Experience with KPI's desirable

Education

Leaving Certificate, Medical Admin/Dental Nursing qualification an advantage.

What do we offer?

Training on our sales process, systems and treatments.

Benefits

• Employee discount (T&Cs)

Job Type

Part-time, with view to permanency

Salary

€14.15 - €16.00 per hour