Patient Coordinator

Eden Medical Clinic

Waterford

On-site

EUR 19,000 - 22,000

Part time

6 days ago

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Benefits offered by this job

Employee discount

Job summary

Eden Medical Clinic is seeking a Patient Coordinator in Waterford to handle diaries, patient communications, and front-desk duties with a friendly, professional approach. This part-time role requires evenings and weekend availability across 3 days per week and offers experience in a patient-centered clinic environment.

You will manage appointments, support a high standard of customer service, and work with the team to cover shifts at times.

Qualifications

3+ years of customer service experience.
Clinic experience would be an advantage.
Experience with KPIs desirable.
Leaving Certificate completed.

Responsibilities

Diary management: scheduling appointments and handling queries via phone, messages and emails.
Delivery of excellent customer service: welcoming patients, checking in, ensuring comfort and smooth checkout.
Covering occasional location shifts and flexible team support with travel/accommodation where needed.
Maintain clinic stock and assist with stock control and orders.
Uphold policies including PPE, GDPR, and safe practice.
Handle opening and closing duties as required.

Skills

Customer service

Communication

Time management

Organisation

Friendliness

Target-driven

Education

Leaving Certificate

Medical Admin/Dental Nursing qualification (advantage)

Tools

Computer literacy

Job description

We are looking for an exceptional Patient Coordinator to carry out administrative duties and to provide a professional and friendly atmosphere for our patients in our Waterford location. Understanding the importance of thorough follow up communications and delivering on set targets. This role will require communication across various social channels, email and over the phone and flexibility. This will be a part-time position. 3 days per week Evenings/weekend availability

Key Responsibilities

Diary Management: Scheduling appointments, assisting patients with all queries via phone, messages and emails and back filling any cancellation with our patient priority list.
Patient Communication: Calls, maintenance of messages and email inboxes. Delivery of 5 star Customer Service: Welcoming patients, checking in , ensuring patients have a comfortable, safe and enjoyable visit and assisting them in checking-out. Listening to patients with concerns and assisting them in resolving them.
Team Support: The clinic always strives to ensure that team member absence is covered and there is flexibility with annual leave so on occasion you may be asked to cover an alternative location, expenses are covered such as travel and accommodation where necessary.
Ordering: Ensuring your clinic is kept clean and is well stocked including completion of stocktaker's and provision of order requirements to your manager.
Policies: Upholding and adhering to all policies and procedures including all implemented safety measures around health wearing of PPE, team relations and GDPR.
AD-HOG: All duties around the opening and closing of your clinic . Completion of all reasonable tasks that are assigned.

Skills/Attributes

Positive, enthusiastic and friendly attitude.
Reliable and trustworth
Passion for helping and connecting with people to build trust and a good rapport.
Ability to plan and manage time effectively and a drive to reach targets and goals.
Proven ability to prioritise and multi-task within a fast paced environment.
Excellent written and verbal communication.
Strong organisational skills.
Confident to communicate in a professional manner
Computer literate
Being able to adapt to change.

Job type

Part-time following 6 month probationary period. 3 days per week Evenings/weekend availability

Experience