Patient Coordinator- Midleton, Cork

Eden Medical Clinic; Midleton; On-site; EUR 19,000 - 22,000; Part time

Benefits offered by this job

Employee discount

Job summary

Eden Medical Clinic in Midleton is seeking two Patient Coordinators for our new Cork location, opening mid October. The role is part-time with a view to permanency and a 6 month probationary period. 3/4 days per week, with weekends and evenings as required.

Responsibilities include diary management, patient communications via phone/email, and ensuring a friendly, efficient patient experience. You may support other locations when needed and receive travel/ accommodation coverage where applicable.

Qualifications

• 3+ years of customer service experience.
• Clinic experience is an advantage.
• Experience with KPIs is desirable.

Responsibilities

• Diary Management: Scheduling appointments and handling queries via phone, messages, and email.
• Patient Communication: Welcome, check-in/out, and resolving concerns with a 5-star service.
• Team Support: Cover absences and potential relocation for coverage; travel and accommodation where needed.
• Ordering: Keep the clinic clean and stocked; communicate stock needs to manager.
• Policies: Follow safety measures, PPE, GDPR and other procedures.
• Ad-hoc tasks: Open/close duties and other reasonable tasks for opening of the clinic.

Skills

Positive attitude

Reliable

Customer service oriented

Time management

Communication skills

Organisational skills

Adaptability

Computer literacy

Education

Leaving Certificate

Medical Admin/Dental Nursing qualification

Job description

Looking for 2 Patient Coordinators for our new clinic coming to Midleton. Opening Mid October.

We are looking for an exceptional Patient Coordinator to carry out administrative duties and to provide a professional and friendly atmosphere for our patients in our Cork location. Understanding the importance of thorough follow up communications and delivering on set targets. This role will require communication across various social channels, email and over the phone and flexibility. This position will be 3/4 days a week. Weekends and evenings.

Key Responsibilities

• Diary Management: Scheduling appointments, assisting patients with all queries via phone, messages and emails and back filling any cancellation with our patient priority list.
• Patient Communication: Calls, maintenance of messages and email inboxes. Delivery of 5 star Customer Service: Welcoming patients, checking in , ensuring patients have a comfortable, safe and enjoyable visit and assisting them in checking-out. Listening to patients with concerns and assisting them in resolving them.
• Team Support: The clinic always strives to ensure that team member absence is covered and there is flexibility with annual leave so on occasion you may be asked to cover an alternative location, expenses are covered such as travel and accommodation where necessary.
• Ordering: Ensuring your clinic is kept clean and is well stocked including completion of stocktaker's and provision of order requirements to your manager.
• Policies: Upholding and adhering to all policies and procedures including all implemented safety measures around health wearing of PPE, team relations and GDPR.
• AD-HOC: All duties around the opening and closing of your clinic . Completion of all reasonable tasks that are assigned.

Skills/Attributes

• Positive, enthusiastic and friendly attitude.
• Reliable and trustworthy
• Passion for helping and connecting with people to build trust and a good rapport.
• Ability to plan and manage time effectively and a drive to reach targets and goals.
• Proven ability to prioritise and multi-task within a fast paced environment.
• Excellent written and verbal communication.
• Strong organisational skills.
• Confident to communicate in a professional manner
• Computer literate
• Being able to adapt to change.

Job type

Following 6 month probationary period.

Experience

• Customer Service 3+ years.
• Clinic experience would be an advantage.
• Experience with KPI's desirable.

Education

Leaving Certificate, Medical Admin/Dental Nursing qualification an advantage.

What do we offer?

Training on our sales process, systems and treatments.

Benefits

• Employee discount (T&Cs)

Job Type: Part-time, with view to permanency

Salary: €14.15 -€16.00 per hour