Parts Sales & Customer Experience Advisor

Finning International; Dublin; On-site; EUR 34,000 - 42,000; Full time

Benefits offered by this job

Annual bonus

25 days holiday + Bank holidays

Life insurance

Pension

Comprehensive benefits package

Job summary

Finning (Ireland) Ltd, the world’s largest Caterpillar dealer, invites applications for a Retail Parts Advisor to deliver outstanding service while driving parts sales growth. You will help customers find the right parts and solutions to keep equipment running and downtime to a minimum.

Responsibilities include handling enquiries, supplying parts, preparing quotations, and building customer relationships while promoting Finning's digital solutions and e-commerce.

Qualifications

• Experience in parts sales, technical sales, or customer service.
• Proven experience working towards sales, conversion, or customer retention targets.
• Excellent communication and relationship-building skills.
• Strong customer focus with a passion for delivering outstanding service.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient in Microsoft Office and CRM systems.
• GCSEs (or equivalent) including Maths and English.

Responsibilities

• Handling customer enquiries by phone, email, and digital channels.
• Identifying and supplying the correct parts using technical systems and catalogues.
• Preparing quotations and proactively following up opportunities to convert sales.
• Building strong customer relationships and developing your customer portfolio.
• Generating new business through outbound calling and customer development activity.
• Taking ownership of customer orders from enquiry through to delivery.
• Managing backorders and working with internal teams to resolve supply issues.
• Keeping customers informed throughout the order process.
• Upselling and cross-selling relevant products and services.
• Supporting walk-in and click-and-collect customers.
• Promoting Finning's digital solutions, including E-commerce.
• Using CRM, CAT AI and other digital tools to enhance customer interactions and identify sales opportunities.
• Contributing to sales growth, customer retention and customer satisfaction targets.

Skills

Parts sales

Technical sales

Customer service

Communication

Relationship building

Multi-tasking

CRM systems

Microsoft Office

GCSEs Maths & English

Education

GCSEs including Maths and English

Tools

CRM systems

Microsoft Office

Job description

Finning (Ireland) Ltd, the world’s largest Caterpillar dealer, invites applications for a Retail Parts Advisor to deliver outstanding service while driving parts sales growth. You will help customers find the right parts and solutions to keep equipment running and downtime to a minimum.

Responsibilities include handling enquiries, supplying parts, preparing quotations, and building customer relationships while promoting Finning's digital solutions and e-commerce.