Retail Parts Advisor - Digital Sales & Growth

Finning; Dublin; On-site; EUR 32,000 - 44,000; Full time

Benefits offered by this job

Annual bonus

25 days holiday + Bank holidays

Life insurance

Pension

Job summary

Finning (Ireland) Ltd is seeking a motivated Retail Parts Advisor to deliver outstanding customer service while driving parts sales growth. You will become a trusted partner to customers, helping them find the right parts and solutions for their equipment.

The role combines inbound/outbound sales, account management, and digital engagement with CRM and e-commerce tools to grow sales and customer satisfaction.

Qualifications

• Experience in parts sales, customer service or similar commercial role.
• Proven track record toward sales, conversion or retention targets.
• Excellent communication and relationship-building skills.
• Strong customer focus and service orientation.
• Ability to manage multiple priorities in a fast-paced environment.
• Commercial awareness and proactive sales approach.
• Good IT skills including MS Office and CRM systems.

Responsibilities

• Handle customer enquiries via phone, email and digital channels.
• Identify and supply correct parts using technical systems and catalogues.
• Prepare quotations and follow up opportunities to convert sales.
• Build strong customer relationships and develop your customer portfolio.
• Generate new business through outbound calling and customer development."
• Take ownership of customer orders from enquiry to delivery.
• Manage backorders and resolve supply issues with internal teams.
• Keep customers informed throughout the order process.
• Upsell and cross-sell relevant products and services.
• Support walk-in and click-and-collect customers.
• Promote Finning’s digital solutions including E-commerce.
• Use CRM, CAT AI and other digital tools to enhance interactions.

Skills

Parts sales experience

Sales targets

Communication skills

Customer relationship building

Prioritization

Commercial awareness

IT skills and CRM

Education

GCSEs (Maths & English)

Tools

CRM systems

Microsoft Office

Job description

Finning (Ireland) Ltd is seeking a motivated Retail Parts Advisor to deliver outstanding customer service while driving parts sales growth. You will become a trusted partner to customers, helping them find the right parts and solutions for their equipment.

The role combines inbound/outbound sales, account management, and digital engagement with CRM and e-commerce tools to grow sales and customer satisfaction.