Partner Success Advocate

Global Payments Inc.; Dublin; On-site; EUR 40,000 - 60,000; Full time

Job summary

Global Payments Inc. is seeking a Client/Partner Services professional in Ireland to act as the voice of partners across the business, managing communications and ensuring timely, professional support aligned with SLAs.

The role requires deep knowledge of partner priorities and proactive problem-solving to drive operational improvements and business benefits for our customers and partners. You will collaborate with internal and external stakeholders, transfer information across departments, and

Qualifications

• Demonstrate excellent customer support knowledge.
• Demonstrate excellent device and process knowledge.
• Excellent business customer, stakeholder and team relationships.
• Understand an indirect sales model.

Responsibilities

• Effectively represent the voice of the partner across the business.
• Manage communication with Partners over assigned/supported channels.
• Provide insights on current or outlying issues connected with Service offering.
• Manage expectations related.
• Provide answers / support in a timely and professional manner, adhering to contractual SLA’s.
• In-depth knowledge of Partner priorities, challenges and initiatives, becoming a trusted advisor.
• Proactively anticipate needs and potential problems; provide guidance on areas for operational improvements that yield business benefits for and our customers/partners
• Manage communication between the Partner and internal and external stakeholders.
• Gather information and effectively transfer this information between the Partner and additional departments to achieve resolutions or answers.
• Work across functions to solve partner problems. Identify root cause of the problem, establish and implement a solution, identify ways to mitigate future occurrence, and communicate with partner on problem resolution.
• Review reporting and provide insights on trends and issue resolution.
• Manage and create processes connected with Partner Services – be an expert in internal knowledge sources.
• Drive improvement opportunities and changes that help the business grow and support the Partners.

Job description

Global Payments Inc. is seeking a Client/Partner Services professional in Ireland to act as the voice of partners across the business, managing communications and ensuring timely, professional support aligned with SLAs.

The role requires deep knowledge of partner priorities and proactive problem-solving to drive operational improvements and business benefits for our customers and partners. You will collaborate with internal and external stakeholders, transfer information across departments, and