POS Support Specialist: Payments Tech & Customer Champion

Global Payments; Dublin; On-site; EUR 32,000 - 42,000; Full time

Job summary

Global Payments Ireland is seeking a customer-focused support specialist to help customers with their payment solutions from onboarding through in-life support and escalations. You will respond to tickets within SLAs, acting as the face and voice of Global Payments during interactions.

You will collaborate across teams to ensure timely, accurate responses, document resolutions for audit trails, and stay up to date with product changes and industry trends.

Qualifications

• 1+ years experience in customer or technical support
• Experience with POS or SoftPoS technologies
• Clear communication with strong writing, speaking and listening skills
• Ability to collaborate cross-functionally to understand customer and business requirements
• Ability to manage multiple projects and customers simultaneously and adapt to changing conditions
• Strong problem solving and critical thinking skills
• Excellent customer service and relationship-building abilities
• Proficiency with Google/Microsoft productivity suites (Docs, Sheets, Gmail)
• Willingness to identify new ideas to enhance service
• Flexibility in approach to customer and business needs
• Desirable but not essential: degree in IT/CS or related field

Responsibilities

• Support customers with their chosen payment solution across onboarding, in-life support, and escalations
• Respond to tickets in line with SLAs and provide first-class service
• Be the face and voice of Global Payments during interactions
• Collaborate with other business units to deliver timely responses
• Provide feedback on customer opinions or concerns to internal teams
• Liaise with third party partners as needed
• Update and create supporting docs and test plans; document resolutions for audit trails
• Support other regions when required and stay updated on product changes and industry trends
• Assist at events to showcase payment technology expertise

Skills

Customer support

POS technologies

SoftPoS

Communication

Cross-functional collaboration

Problem solving

Google/Microsoft Suites

Tools

Google Docs

Google Sheets

Gmail

Job description

Global Payments Ireland is seeking a customer-focused support specialist to help customers with their payment solutions from onboarding through in-life support and escalations. You will respond to tickets within SLAs, acting as the face and voice of Global Payments during interactions.

You will collaborate across teams to ensure timely, accurate responses, document resolutions for audit trails, and stay up to date with product changes and industry trends.