Partner Success Specialist

Global Payments; Dublin; On-site; EUR 40,000 - 65,000; Full time

Job summary

Global Payments seeks a motivated Operations Support professional to manage end-to-end partner communications, oversee SLA adherence, and provide actionable insights for service improvements. You will collaborate across teams to resolve issues, maintain strong partner relationships, and drive improvements that benefit customers and partners.

With a minimum of 2 years in an operations role involving account management or customer support, you will thrive in a fast-paced, global environment where

Qualifications

• Excellent customer support knowledge.
• Demonstrate strong device and process knowledge.
• Excellent business customer, stakeholder and team relationships.
• Understand an indirect sales model.
• Minimum 2 years' experience in an operations environment involving account management or customer support.

Responsibilities

• Provide end-to-end operations support to partners.
• Represent the voice of the partner across the business.
• Manage communication with partners over assigned channels.
• Provide insights on issues connected with the service offering.
• Adhere to contractual SLAs and respond timely and professionally.
• Develop expertise on partner priorities and act as a trusted advisor.
• Identify root causes and drive operational improvements.

Skills

Customer support

Process knowledge

Stakeholder relationships

Indirect sales

Job description

Global Payments seeks a motivated Operations Support professional to manage end-to-end partner communications, oversee SLA adherence, and provide actionable insights for service improvements. You will collaborate across teams to resolve issues, maintain strong partner relationships, and drive improvements that benefit customers and partners.

With a minimum of 2 years in an operations role involving account management or customer support, you will thrive in a fast-paced, global environment where