Customer Onboarding & Success Specialist

Global Payments; Dublin; Hybrid; EUR 40,000 - 65,000; Full time

Benefits offered by this job

25 days annual leave

Private health insurance through VHI

Pension scheme with company up to 7%

Stock purchase options

Bike to work scheme

Job summary

Global Payments in Ireland is seeking a proactive Customer Success Associate to join our hybrid Dublin team. You will contact newly boarded customers by phone and email, monitor progress in the first 30–90 days, and help ensure successful first transactions.

You’ll manage customer relationships, keep CRM records up to date, and collaborate with internal teams to resolve issues. Prior experience in ecommerce/payments is a plus; 25 days leave and healthcare are among the benefits.

Qualifications

• Excellent phone manner and communication skills.
• Experience in a customer facing or account management role is a plus.
• Technical skills with virtual terminals, eCommerce platforms and POS systems.
• Experience in ecommerce, payments or fintech industries.

Responsibilities

• Contact newly boarded customers via phone and email during welcome process.
• Monitor customer progress in first 30–90 days to ensure successful first transactions.
• Identify early issues and liaise with departments to implement solutions.
• Manage customer relationships and expectations.
• Maintain CRM records with call notes and interactions.
• Develop knowledge of product portfolio and payments industry changes.
• Conduct follow ups and provide troubleshooting or support.
• Perform additional ad hoc duties as required.

Skills

Phone communication

Customer facing

Account management

POS systems

eCommerce

Tools

Google Sheets

Microsoft Excel

Job description

Global Payments in Ireland is seeking a proactive Customer Success Associate to join our hybrid Dublin team. You will contact newly boarded customers by phone and email, monitor progress in the first 30–90 days, and help ensure successful first transactions.

You’ll manage customer relationships, keep CRM records up to date, and collaborate with internal teams to resolve issues. Prior experience in ecommerce/payments is a plus; 25 days leave and healthcare are among the benefits.