Part-Time Technical Support Admin — Hybrid (20h/wk)

Cpl Group; Dublin; Hybrid; EUR 21,000 - 29,000; Part time

Job summary

Cpl Group is seeking a part-time Technical Support Administrator for a 6-month contract. The role supports Technical Service operations, delivering excellent customer service and efficient administration of field service activities.

The position is 20 hours per week (9am-1pm, Mon-Fri), hybrid with two days per week in the Dublin office, and requires experience in admin, customer service, or technical support, with SAP or ServiceMax being a plus.

Qualifications

• Previous experience in an administrative, customer service, or technical support role.
• Strong attention to detail and excellent organizational skills.
• Ability to manage multiple tasks and follow processes accurately.
• Effective communication and customer service skills.
• Experience with SAP is desirable.
• Experience using service management systems such as ServiceMax would be an advantage.

Responsibilities

• Create and issue quotations through our internal system (ServiceMax) for follow-up work arising from engineer visits, and forward quotations to the relevant stakeholders.
• Obtain customer purchase order commitments and accurately input information into the system to support processing and follow-up of repair estimates.
• Create, process, and close field service cases relating to infusion and Avitum device maintenance contracts and warranties.
• Ensure all required documentation is uploaded and complete, escalating any gaps or issues to management as appropriate.
• Generate and distribute service reports to customers, supporting a best-in-class customer experience.
• Maintain accurate records and ensure timely completion of administrative activities associated with field service operations.

Skills

Administrative experience

Customer service

Technical support

Attention to detail

Task management

Communication skills

Tools

SAP

ServiceMax

Job description

Cpl Group is seeking a part-time Technical Support Administrator for a 6-month contract. The role supports Technical Service operations, delivering excellent customer service and efficient administration of field service activities.

The position is 20 hours per week (9am-1pm, Mon-Fri), hybrid with two days per week in the Dublin office, and requires experience in admin, customer service, or technical support, with SAP or ServiceMax being a plus.