Part-Time IT Support Specialist, Dublin Office

Learnosity; Leinster; On-site; EUR 21,000 - 27,000; Part time

Benefits offered by this job

Annual Learning Budget

Flexible work practices

Generous paid parental leave

Team social budgets

Career support

Private Medical Insurance

Pension

Job summary

Learnosity seeks an Internal IT Specialist to join our small team in Dublin. This part-time role (20 hours a week, mornings) focuses on supporting our Dublin office and bridging gaps with global IT support, while working with a US-based IT Manager. You will be the sole IT resource on the ground, helping colleagues stay productive.

This is ideal for someone early in their IT career, eager to grow in a global dual-stack environment and learn from the wider IT team.

Qualifications

• Qualification in systems administration or related IT support role.
• Experience imaging, enrolling, and troubleshooting Mac devices via Jamf.
• Experience troubleshooting Windows devices via Microsoft Intune/Azure AD.
• End-to-end Google Workspace admin including provisioning and deprovisioning.
• End-to-end Microsoft 365/Azure AD account administration.
• Basic networking knowledge including VPNs and DNS
• Clear communication to non‑technical colleagues

Responsibilities

• Provide day-to-day IT support in-person and remote for employees.
• Log, triage and resolve tickets via Zendesk.
• Own onboarding and offboarding of users, including accounts.
• Setup and configure end-user hardware and peripherals.
• Administer Google Workspace and Microsoft 365/Azure AD accounts
• Maintain IT asset registries and system documentation
• Escalate complex issues to IT Manager with context

Skills

Mac devices support

Windows devices support

User onboarding/offboarding

Customer-focused communication

Documentation & procedures

Independent working

Education

Systems administration qualification

IT helpdesk/office support experience

Tools

Jamf

Google Workspace

Microsoft 365 / Azure AD

Intune

Zendesk

Job description

Learnosity seeks an Internal IT Specialist to join our small team in Dublin. This part-time role (20 hours a week, mornings) focuses on supporting our Dublin office and bridging gaps with global IT support, while working with a US-based IT Manager. You will be the sole IT resource on the ground, helping colleagues stay productive.

This is ideal for someone early in their IT career, eager to grow in a global dual-stack environment and learn from the wider IT team.