Junior IT Operations Engineer — Onsite IT Support in Dublin

distilled; Dublin; Hybrid; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Life insurance

Fully-paid healthcare

5% pension contribution

Job summary

Distilled is looking for a Junior IT Operations / L1 Helpdesk Engineer in Dublin, focusing on delivering support to employees and maintaining IT systems. This role involves troubleshooting, onboarding, and ensuring proper operation of meeting spaces and technology solutions.

The ideal candidate will enjoy problem-solving, possess strong communication skills, and be keen on learning new technologies. The position offers a combination of onsite support and flexibility to work remotely.

Qualifications

• Minimum 1 year’s experience in an IT Support, Service Desk, Desktop Support or IT Operations role.
• Strong troubleshooting skills across Windows, macOS or mobile devices.
• Experience supporting Microsoft 365, Google Workspace or similar collaboration platforms.

Responsibilities

• Providing remote and onsite IT support for employees across the business.
• Maintaining meeting room technology and AV equipment.
• Continuously developing skills across the technology stack.

Skills

Troubleshooting skills

Customer service skills

Organisational skills

Positive attitude

Communication

Tools

Google Workspace

Microsoft 365

Okta

Jamf

Freshservice

Job description

Distilled is looking for a Junior IT Operations / L1 Helpdesk Engineer in Dublin, focusing on delivering support to employees and maintaining IT systems. This role involves troubleshooting, onboarding, and ensuring proper operation of meeting spaces and technology solutions.

The ideal candidate will enjoy problem-solving, possess strong communication skills, and be keen on learning new technologies. The position offers a combination of onsite support and flexibility to work remotely.