Part-Time IT Specialist - Dublin Frontline Support

Learnosity; Ireland; On-site; EUR 18,000 - 28,000; Part time

Benefits offered by this job

Working from home

Flexible working hours

Generous healthcare coverage

Company 401k plan

Paid vacation, personal and sick days

Career support

Subsidized gym membership, internet, &

cell phone plans

Job summary

Learnosity seeks an Internal IT Specialist to join a small Dublin team on a part‑time basis (20 hours weekly, mornings) in our Dublin office. You will be the sole IT resource on the ground, supporting employees, onboarding/offboarding, and maintaining Google Workspace and Azure AD accounts across time zones.

You’ll help cover gaps between our IT support regions, troubleshoot Windows and macOS devices, manage tickets in Zendesk, and document systems and procedures while growing with a global IT

Qualifications

• Experience supporting Windows devices enrolled via Intune/Azure AD.
• Experience in IT helpdesk, office support or customer service.
• Mac devices managed via Jamf.
• Ability to work independently in a small team.

Responsibilities

• Provide day-to-day IT support to employees on hardware, software and account issues, in person and remotely.
• Log, triage and resolve support tickets via Zendesk.
• Own user onboarding and offboarding, including account setup and deactivation.
• Purchase, set up and configure end-user hardware and peripherals.
• Manage Google Workspace and Microsoft 365/Azure Active Directory accounts.
• Maintain accurate IT asset registries.
• Provide timely updates to users on system issues or outages.
• Create and maintain documentation of IT systems and procedures.
• Escalate complex issues to IT Manager with context for quick resolution.

Skills

Customer-focused

Independent worker

Strong communicator

Proactive

Problem-solving

Willing to learn

Education

Systems administration qualification

Tools

Zendesk

Google Workspace

Microsoft 365/Azure AD

Intune

Jamf

Confluence

Slack

Job description

Learnosity seeks an Internal IT Specialist to join a small Dublin team on a part‑time basis (20 hours weekly, mornings) in our Dublin office. You will be the sole IT resource on the ground, supporting employees, onboarding/offboarding, and maintaining Google Workspace and Azure AD accounts across time zones.

You’ll help cover gaps between our IT support regions, troubleshoot Windows and macOS devices, manage tickets in Zendesk, and document systems and procedures while growing with a global IT