Part-Time Emergency Support Advisor

AXA Partners; Athlone; On-site; EUR 17,000 - 21,000; Part time

Benefits offered by this job

Competitive salary €19,270 plus shift 

Performance-based bonus

Group Personal Pension Plan

Life assurance

Health Care Subsidy

22 days annual leave pro rata

AXA Employee Discounts

Education Support

Job summary

AXA Partners is seeking a part-time Customer Service Advisor to join our Athlone team. You’ll provide compassionate, professional support for customers and partners, coordinating with networks across Ireland, the UK, and beyond.

Training is on-site, with potential for hybrid work after proficient performance. You’ll bring outstanding customer service, strong communication skills, and the ability to handle challenging situations with empathy while maintaining high standards of accuracy and

Qualifications

• Excellent customer service skills.
• Excellent telephone manner.
• Excellent written and verbal communication skills.

Responsibilities

• Deliver compassionate and professional assistance to customers experiencing vehicle breakdowns, home emergencies, and other urgent situations.
• Coordinate with our network of suppliers and contractors across Ireland, the UK, and internationally to ensure swift service.
• Communicate clearly and empathetically with customers and partners to guide them through challenging situations.

Skills

Customer service

Telephone manner

Communication skills

English proficiency

Initiative

Conflict management

Pressure handling

Time management

Team player

Flexibility

Delivery mindset

Job description

AXA Partners is seeking a part-time Customer Service Advisor to join our Athlone team. You’ll provide compassionate, professional support for customers and partners, coordinating with networks across Ireland, the UK, and beyond.

Training is on-site, with potential for hybrid work after proficient performance. You’ll bring outstanding customer service, strong communication skills, and the ability to handle challenging situations with empathy while maintaining high standards of accuracy and