Emergency Support Advisor - Part-Time, Hybrid

AXA; Athlone Municipal District; Hybrid; EUR 17,000 - 21,000; Part time

Benefits offered by this job

Competitive salary

Shift allowance

Performance bonus

Pension

Life assurance

Health care subsidy

Annual leave 22–27 days

Employee discounts

Education support

Job summary

AXA Partners in Athlone is hiring part-time Customer Service Advisors to support customers and partners across Ireland, the UK, and beyond. You’ll provide compassionate assistance for vehicle and home emergencies, coordinating with a trusted network to ensure fast, effective service.

Training is on-site in Athlone with a hybrid path later; 23.5 hours/week across 9am–7pm shifts, including every second weekend. A structured roster and steady schedule help you plan ahead.

Qualifications

• Excellent customer service skills.
• Excellent telephone manner.
• Excellent written and verbal communication skills.
• Proficiency in English.

Responsibilities

• Deliver compassionate and professional assistance to customers experiencing vehicle breakdowns, home emergencies, and other urgent situations.
• Coordinate with our network of suppliers and contractors across Ireland, the UK, and internationally for swift service.
• Communicate clearly and empathetically with customers and partners to guide them through challenging situations.
• Manage operations efficiently, ensuring compliance with safety standards and regulations.
• Keep detailed records and follow up to guarantee customer satisfaction and continuous service improvement.

Skills

Customer service

Telephone manners

Written communication

Verbal communication

English proficiency

Initiative

Conflict management

Working under pressure

Time management

Team player

Flexibility

Job description

AXA Partners in Athlone is hiring part-time Customer Service Advisors to support customers and partners across Ireland, the UK, and beyond. You’ll provide compassionate assistance for vehicle and home emergencies, coordinating with a trusted network to ensure fast, effective service.

Training is on-site in Athlone with a hybrid path later; 23.5 hours/week across 9am–7pm shifts, including every second weekend. A structured roster and steady schedule help you plan ahead.