Evening Emergency Support Advisor (Hybrid, Part-Time)

AXA; Ireland; Hybrid; EUR 21,000 - 26,000; Part time

Benefits offered by this job

Competitive salary

Shift allowance

Annual performance bonus

Group Pension Plan

Life assurance

Health Care Subsidy

22 days annual leave pro rata

AXA Employee Discounts

Education Support

Job summary

AXA Partners is hiring part-time Customer Service Advisors for our Athlone contact centre to support customers and partners across Ireland, the UK, and beyond. After training, a hybrid working model combining office and remote work is available.

Candidates must attend on-site training in Athlone for four weeks and be flexible with shift patterns. responsibilities include handling vehicle breakdowns and home emergencies, coordinating with a trusted network of suppliers, and delivering empathetic,

Qualifications

• Excellent customer service experience.
• Strong phone etiquette and written communication.
• Clear spoken English with empathy and professionalism.
• Ability to handle challenging situations and maintain composure.

Responsibilities

• Deliver compassionate and professional assistance to customers experiencing vehicle breakdowns, home emergencies, and other urgent situations.
• Coordinate with our network of suppliers and contractors across Ireland, the UK, and internationally to ensure swift, effective service.
• Communicate clearly and empathetically with customers and partners, guiding them through challenging situations with confidence.
• Manage operations efficiently, ensuring compliance with safety standards and regulations.
• Keep detailed records and follow up to guarantee customer satisfaction and continuous service improvement.

Skills

Customer service

Telephone manner

Communication

English proficiency

Problem solving

Stress management

Team player

Flexibility

Job description

AXA Partners is hiring part-time Customer Service Advisors for our Athlone contact centre to support customers and partners across Ireland, the UK, and beyond. After training, a hybrid working model combining office and remote work is available.

Candidates must attend on-site training in Athlone for four weeks and be flexible with shift patterns. responsibilities include handling vehicle breakdowns and home emergencies, coordinating with a trusted network of suppliers, and delivering empathetic,