Evening Part-Time Customer Service Advisor

AXA Group; Athlone; Hybrid; EUR 18,000 - 23,000; Part time

Benefits offered by this job

Competitive salary

Shift allowance

Annual bonus

Pension plan

Life assurance

Health care subsidy

22 days annual leave pro rata

Employee discounts

Job summary

AXA Partners in Athlone is seeking a part-time Customer Service Advisor to deliver compassionate support to customers and partners in emergency situations. Training is on-site in Athlone, with a transition to hybrid working after probation.

The role requires excellent customer service, strong English skills, and the ability to handle challenging situations while maintaining high service standards.

Qualifications

• Excellent customer service skills.
• Excellent telephone manner.
• Proficiency in English with clear written and verbal communication.
• Willingness to take initiative to solve problems and handle challenging customers.
• Ability to manage conflict and meet customer deadlines.

Responsibilities

• Provide compassionate, professional assistance to customers during emergencies and breakdowns.
• Coordinate with trusted suppliers and contractors across Ireland, the UK, and beyond.
• Guide customers and partners with clear, empathetic communication.
• Maintain records and follow up to ensure satisfaction and service improvement.
• Support operations to comply with safety standards and regulations.

Skills

Customer service skills

Excellent telephone manner

Excellent written and verbal comms

Proficiency in English

Initiative to solve problems

Conflict management

Team player

Flexibility

Deliver results to customer standards

Job description

AXA Partners in Athlone is seeking a part-time Customer Service Advisor to deliver compassionate support to customers and partners in emergency situations. Training is on-site in Athlone, with a transition to hybrid working after probation.

The role requires excellent customer service, strong English skills, and the ability to handle challenging situations while maintaining high service standards.