Overnight Hospitality Supervisor | Guest Experience Lead

Hodson Bay Hotel; Connacht; On-site; EUR 35,000 - 45,000; Full time

Benefits offered by this job

Bike to work scheme

Company events

Employee discount

Food allowance

On-site gym

On-site parking

Wellness programme

Meals provided while on duty

Job summary

Hodson Bay Hotel is seeking a dedicated Night Supervisor to oversee the hotel from 11:00 pm to 7:30 am. The role focuses on security, guest service, and smooth night operations, with a strong emphasis on handling queries calmly and efficiently.

You’ll act as a key point of contact for overnight guests and colleagues, ensuring the property remains well-presented and ready for the morning team. Fluent English and independent decision-making are essential.

Qualifications

• Previous experience in a Night Supervisor, Night Auditor or similar hospitality role.
• Excellent communication and organisational skills.
• Ability to work independently and make confident decisions; calm, professional guest handling.

Responsibilities

• Supervise the hotel during night hours to ensure smooth operation.
• Provide warm, professional service to overnight guests.
• Handle guest queries and issues with confidence and care.
• Support the night team and ensure tasks are completed to a high standard.
• Complete night audit duties and end-of-day procedures.
• Conduct regular security and safety checks throughout the hotel.
• Respond to incidents or emergencies as required.
• Ensure the hotel is clean, secure and ready for morning operations.
• Communicate effectively with the Night Manager and department heads.
• Prepare and hand over notes for the morning team.

Skills

Night supervision

Guest service

Communication

Independence

Decision making

Attention to detail

Hotel operations

Night audit procedures

Hotel management systems

Fluent English

Job description

Hodson Bay Hotel is seeking a dedicated Night Supervisor to oversee the hotel from 11:00 pm to 7:30 am. The role focuses on security, guest service, and smooth night operations, with a strong emphasis on handling queries calmly and efficiently.

You’ll act as a key point of contact for overnight guests and colleagues, ensuring the property remains well-presented and ready for the morning team. Fluent English and independent decision-making are essential.