Outcomes Architect: AI-Powered Value Realization & Renewal

Notion; Dublin; Hybrid; EUR 89,000 - 100,000; Full time

Job summary

Notion is seeking an Outcomes Architect to own workflow adoption, value delivery, and renewal outcomes for a portfolio of named accounts in Dublin. You will collaborate with Solutions Consultants on strategy, expansion qualification, and customer success planning, while shaping outcomes that strengthen partnerships and revenue.

You’ll design build-beside workflows translating business goals into durable Notion solutions, working in a fast-paced AI-enabled environment.

Qualifications

• Experience driving customer adoption, value realization, renewals, or expansion within a B2B software environment.
• Strong customer-facing discovery instincts, with the ability to understand business problems, map workflows, and translate goals into practical implementation plans.
• Technical fluency and genuine comfort building live in software—you can co-design, configure, and troubleshoot with customers in the room.

Responsibilities

• Drive workflow adoption and value realization for a book of named accounts, ensuring customers expand their use of Notion and as a result, Notion sees high NRR.
• Partner closely with the Solutions Consultant on account strategy for expansion and renewal, including owning the renewal opportunity for flat and at-risk customers.
• Shape customer outcomes, strengthen executive and team-level partnerships, and contribute directly to predictable revenue through retention, renewal, and expansion impact.
• Design and deploy workflows that solve specific business problems as a build-beside partner to the customer, translating goals into durable systems in Notion.
• Partner with Solutions Consultants on account strategy, customer planning, and identifying and qualifying expansion opportunities within existing accounts.
• Co-define, build, and manage against customer success plans that help every customer achieve their desired objectives and realize measurable value.
• Learn Notion’s product and the broader AI ecosystem inside and out so you can be the best build-beside partner for customers navigating new ways of working.
• Innovate and iterate on Outcomes Architect programs that retain and grow customers while mitigating churn or contraction risk

Skills

Customer adoption

Renewals

Expansion within accounts

Discovery & needs mapping

Product fluency in AI tools

English & Italian fluency

Program & stakeholder mgmt

Ambiguity management

Tools

Notion experience

Job description

Notion is seeking an Outcomes Architect to own workflow adoption, value delivery, and renewal outcomes for a portfolio of named accounts in Dublin. You will collaborate with Solutions Consultants on strategy, expansion qualification, and customer success planning, while shaping outcomes that strengthen partnerships and revenue.

You’ll design build-beside workflows translating business goals into durable Notion solutions, working in a fast-paced AI-enabled environment.