Outbound Sales Pro — Commission & Benefits

EIR; Dublin; Hybrid; EUR 25,000 - 30,000; Full time

Benefits offered by this job

Annual leave 22 days

Wellness programme

Bike to work

Employee assistance

Free flu vaccination

Mobile/Broadband scheme

Healthcare discount

Job summary

eir is seeking an Outbound Call Centre Agent in Ireland to drive sales and retain customers. You will make outbound calls, identify customer needs, and convert opportunities while upholding brand standards and service levels.

The role emphasizes target achievement, customer focus, and professional communication. A 1-year sales background and strong typing, multitasking, and English proficiency are essential for success.

Qualifications

• Minimum 1 year sales experience in a contact centre, retail, online, door-to-door sales, or outbound sales environment
• Target driven with a strong sales focus and desire to exceed
• Excellent communication and interpersonal skills both written & verbally
• Professional telephone manner essential
• Excellent problem resolution ability and to be self-motivated
• Competitive individual with the ability to work independently and as part of a team
• Excellence in the English Language – written and spoken
• Faultless and fast typing and a good multi-tasker
• Customer and Sales Obsessed
• Knowledge of telecommunications industry a plus

Responsibilities

• Make outbound calls and deliver key metrics whilst representing the eir brand
• Identify and assess customers’ needs to complete sale or retain and re-contract
• Build sustainable relationships and trust with customers through open and interactive communication
• Act as an escalation point for caller queries in a positive, professional and expeditious fashion
• Maintain a positive empathetic and professional attitude toward customers at all times
• Responding to customer inquiries in a positive prompt manner
• Contributes to the overall team performance and exceed targets
• Act as a role model to the team in areas such as policy and process adherence and the promotion of eir’s values
• Support business growth by generating sales leads, add value through cross sell /up sell and retaining customer through delivery positive customer experience at every opportunity
• Responsible for identifying process gaps and initiating a change to the benefit of both the customer & company.

Skills

Sales mindset

Excellent communication

Telephone etiquette

Typing fast

Multitasking

Customer focus

Lead generation

Job description

eir is seeking an Outbound Call Centre Agent in Ireland to drive sales and retain customers. You will make outbound calls, identify customer needs, and convert opportunities while upholding brand standards and service levels.

The role emphasizes target achievement, customer focus, and professional communication. A 1-year sales background and strong typing, multitasking, and English proficiency are essential for success.