Outbound Call Centre Sales Agent

EIR; Dublin; Hybrid; EUR 25,000 - 30,000; Full time

Benefits offered by this job

Annual leave 22 days

Wellness programme

Bike to work

Employee assistance

Free flu vaccination

Mobile/Broadband scheme

Healthcare discount

Job summary

eir is seeking an Outbound Call Centre Agent in Ireland to drive sales and retain customers. You will make outbound calls, identify customer needs, and convert opportunities while upholding brand standards and service levels.

The role emphasizes target achievement, customer focus, and professional communication. A 1-year sales background and strong typing, multitasking, and English proficiency are essential for success.

Qualifications

• Minimum 1 year sales experience in a contact centre, retail, online, door-to-door sales, or outbound sales environment
• Target driven with a strong sales focus and desire to exceed
• Excellent communication and interpersonal skills both written & verbally
• Professional telephone manner essential
• Excellent problem resolution ability and to be self-motivated
• Competitive individual with the ability to work independently and as part of a team
• Excellence in the English Language – written and spoken
• Faultless and fast typing and a good multi-tasker
• Customer and Sales Obsessed
• Knowledge of telecommunications industry a plus

Responsibilities

• Make outbound calls and deliver key metrics whilst representing the eir brand
• Identify and assess customers’ needs to complete sale or retain and re-contract
• Build sustainable relationships and trust with customers through open and interactive communication
• Act as an escalation point for caller queries in a positive, professional and expeditious fashion
• Maintain a positive empathetic and professional attitude toward customers at all times
• Responding to customer inquiries in a positive prompt manner
• Contributes to the overall team performance and exceed targets
• Act as a role model to the team in areas such as policy and process adherence and the promotion of eir’s values
• Support business growth by generating sales leads, add value through cross sell /up sell and retaining customer through delivery positive customer experience at every opportunity
• Responsible for identifying process gaps and initiating a change to the benefit of both the customer & company.

Skills

Sales mindset

Excellent communication

Telephone etiquette

Typing fast

Multitasking

Customer focus

Lead generation

Job description

As an Outbound Call Centre Agent, you’re the one who champions the key aspects of the operation. Your role will be to deliver set targets via Outbound calling, assigned by the Team Manager. These targets will include adding fixed and mobile services to the existing customer base and also signing up new customers to eir.

This role requires flexibility; you must be prepared to undertake all elements of a call centre advisor while also acting as a brand ambassador when dealing with our customers.

Team Managers will support agents to improve quality, product knowledge, overall sales and overall customer retention through coaching and support increasing operational productivity along with other operational KPI’s.

Why This Role:

22 days annual leave

Excellent paid leave benefits

Wellness programme

Bike to work scheme

Employee assistance programme

Free yearly flu vaccination

Employee Mobile/Broadband scheme

Discount for Laya healthcare

Salary details:

€27,592.00 basic salary

0-25% commission

Expectations From TheRole:

Make outbound calls and deliver key metrics whilst representing the eir brand

Identify and assess customers’ needs to complete sale or retain and re-contract

Build sustainable relationships and trust with customers through open and interactive communication

Act as an escalation point for caller queries as and when required in a positive, professional and expeditious fashion

Maintain a positive empathetic and professional attitude toward customers at all times

Responding to customer inquiries in a positive prompt manner.

Contributes to the overall team performance and exceed targets

Act as a role model to the team in areas such as positive competency demonstration, policy and process adherence and the promotion of eir’s values

Support business growth by generating sales leads, add value through cross sell /up sell and retaining customer through delivery positive customer experience at every opportunity.

Responsible for identifying process gaps and initiating a change to the benefit of both the customer & company.

Requirements For ASuccessful Application:

Target driven, with a strong sales focus and desire to exceed

Ability to work of own accord to achieve and exceed sales and retention targets

Excellent communication and interpersonal skills both written & verbally

Excellent problem resolution ability and to be self-motivated

Competitive individual with the ability to work both independently and as part of team

Excellence in the English Language – written and spoken

Professional telephone manner essential

Faultless and fast at typing and a good multi-tasker.

Customer and Sales Obsessed

Knowledge of telecommunications industry a plus

Minimum 1 year sales experience in a contact centre, retail, online, door-to door-sales, or outbound sales environment

Be able to demonstrate previous lead generation success an advantage

Assertive, confident, competitive, and energetic

Superb attention to detail is a pre-requisite

Ability to listen and record accurate information, accuracy and attention to detail is essential in matching customer’s needs to the right solution for our customers

Flexibility regarding working hours is a must

Others:

Our purpose is to connect for a better Ireland.

Our ambition is to be the number one choice for telecommunications and technology solutions, delivering for our customers today and into the future.

Our new values and behaviours reflect both who we are and who we strive to become. They are the way that we bring our purpose to life in eir.

We are committed to creating an inclusive and supportive work environment. If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs.

If successful in the interview process, eir reserves the right to conduct appropriate suitability checks in relation to prospective employees including but not limited to reference checking and/or other searches using publicly available information.